Today, I was taking an order for a patron at the casino. The policy is to "pay first." After explaining this to him, he still refused to pay. After years of being polite, I finally cracked and said, "You are making this really f-ing difficult". This particular patron was our CEO's son. FML
Collection
Fall
Dead leaves, the first cold of the season and an umbrella flipped inside out: fall, the season of grace.
Today, I'm working in hospitality. I was serving a customer when another customer came up to cash in from the pokies. I told them I'd be there in a minute, and they said OK. By the time I got to them, they were complaining to my boss. Guess whose side was taken? FML
Today, a customer told me that there was no way he was paying for his shopping. He then walked off. As it turns out, the customer IS always right. FML
Today, a customer came into McDonalds and placed his order. He insisted on putting each coin on the counter rather than handing them straight to me, because he doesn't like touching "poor people". FML
Today, I was taking a table's order. After I finished, the guy told me, "Just FYI, I'm not a tipper." Trying to lighten up the situation, I replied, "It's amazing how many people forget I handle their food." He complained to the manager that I'd threatened him. FML
Today, I was taking out a customer's groceries when he offered me a $5 tip. I told him I couldn't accept, since it's against store policy, but thanked him anyway. He called me an asshole just as my boss was walking to his car, who then yelled at me for it. FML
Today, a customer was rude to me, and I was rude back. He then asked for my manager, and I told him I was the store manager. He then identified himself as the corporate owner. FML
Today, as a restaurant manager, I had a large party of difficult guests. They sat in their private room they'd reserved for three-and-a-half hours, then caused a huge scene when it was time to pay. One guy even ran at me like he was going to hit me. FML
Today, I got into a heated argument at a restaurant with a guy I am seeing because he refused to let me pay for the bill and I thought it was sexist. When he finally agreed, I gave the waiter my card, only to have him return a minute later telling me it was declined. FML
Today, at the restaurant I work at, my own mom refused to give a tip and complained to my boss. FML
Today, I was doing takeout orders at the restaurant I work at. I spent a long while putting together this guy's $135.00 order. When he finally got there to pick it up, I told him to fill out the credit card slip. I looked at it after he left. He gave me a 40 cent tip. FML
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Top comments
kaybessxo 16
Man that sucks. But the spoiled little **** had no reason to be rude. If he was the CEOs son he would've already known the policy. He was trying to get on your nerves for sure! Sorry OP. :(
HanBroman 20
I think "I can't serve you then" would have sufficed
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Comments (79)
killer0689 20
that's why it is said , be polite always...
vikky538 29
you should be patient with customers...
brandoneyez1 25
Policy is policy for everyone.
darryaz 9
When my son was about 3 years old he walked up to one of my employees and said, "My dad's your boss!" My employee was smart enough to respond, "Yeah, but YOU are NOT my boss." The boss's kid needs to comply with the rules just like everyone else.
cbroady0529 9
I don't care how difficult a customer is being, you don't react that way. I wouldn't fire you for walking away if you were getting to angry, I would ABSOLUTELY fire you for cursing at a customer. Whether it be the CEO's son or a bum off the street, it's completely unacceptable. I have been in customer service management for over a decade now and I've had some doosies. I've had someone threaten me physically, to which I responded I am leaving to call the police and walked away, but still managed never to curse at a customer. Cursed *about* a customer later, sure. But never, ever, at.
kendallfireHD 16
Well you could have refused service, called your boss and tell him about the tool who refused to pay.
JayD12 3
That sucks but people need to show rude customers that they won't take their crap. Maybe not your way OP.
Slimma 20
Rule 1 of customer service is never ever ever curse at a customer. No matter what. No matter how unreasonable they are... you never do that.
CrazyMelvin 14
YDI for cursing at a customers. It's never okay to so that.
laden_swallow09 35
"Next in line, please?"