Today, I got a report telling me how I had handled a mystery shopper at work. In this report, I found out that instead of saying, "Thank you" I'd said, "Have a nice day, take care." This kept me from getting a $150 bonus. FML
Collection
Halloween
A failed costume, stolen candy and a very real scare: Halloween, the one night when fear is allowed.
Today, I sent a thank you note after a job interview, emphasizing my accuracy at editing written reports; I misspelled the company's name. FML
Today, my boss scolded me for being too friendly to our customers and told me to back off and let them do their thing. Less than an hour after doing as he said, he scolded me again, this time for slacking off and not asking them if they needed help finding stuff. There goes my bonus. FML
Today, my co-worker received a $1,000 bonus for a project that I do all the work on. My direct supervisor thought that I was an assistant. I send him an e-mail copy of the project every week, and have done so for the past six months. I was later reprimanded for not congratulating my co-worker. FML
Today, I was working when I delivered the standard "Hello, how are you?" to a customer. He took the opportunity to tell me about his deceased wife, his estranged children, and his anal tearing. After a while, I tried to help someone else, and he complained to my manager. I was written up. FML
Today, after working at the company for 15 years, all I got was a pin with the number 15 on it and a little bundled package of a pencil, small notebook, keychain and a mug saying “Thank you for all you do!” I wrote an e-mail to HR as to why I deserved a raise or bonus. I got threatened with “disciplinary action.” FML
Today, I was helping an older lady return her previously bought items to customer service. As she walked away and said "Thanks," I tried to say "You're welcome" and "No problem" at the same time. I ended up saying "Your problem". She scowled at me. FML
Today, nine hours into a ten-hour shift, I accidentally told a customer, "You're a problem!" instead of, "You're welcome!" or, "No problem!" She gave me a dirty look and hurried off before I could correct myself. FML
Today, at work, we had an extremely rude customer who started cussing at us, and my coworker started cussing back. I jumped on the register to quickly bring down the line, and apologized to everyone for the scene. A secret shopper was in the line and claimed that I was rude. I got written up. FML
Today, I found out that I accidentally returned a customer her $147 check she had written out to pay for her groceries and receive cash back. The lady got free groceries and money, and I'm now losing my job. FML
Today, due to being stressed and overwhelmed by my tasks, I made a mistake and completed a few of my colleagues' tasks as well. When I informed my boss about it, he said that I did an outstanding job, but I shouldn't have messed with other people's documents. As a result, my promised raise is cancelled. FML
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Top comments
lizzzie_fml 0
Ah mystery shopper, the bane of any retail workers life. My employer is just as stupid. Things like 'bye bye'=wrong but 'bye'=good. Stupid company.
Shelbyvillain 0
aaagh, mystery shoppers. Hate them.
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Comments (138)
goebrak 0
is your store the kind of store that everything is scripted??? that sucks......
maplebaby 0
haha, kramer's a win. yeah, it's sort of ridiculous how you can get docked points on really stupid things like that. like anyone CARES if you say 'take care' or 'thanks'.
Piejamas 0
*gasp* you...monster!
ryan__h 1
i did not know this happened i for sure dont want a job now fyl
unworthy02 0
I feel for you. You can tell the difference between those who work retail and those who don't. Not every customer is right. Perhaps if they took the time to read the policies of that business, particularly the return policy, then we would be more friendly.
Blaaagh 0
Damn, that really stupid. $150 for not saying thank you?? WTF??
PuhPuhPuhPi 0
Maybe it's because I work in a grocery store, but I never thank the customer. There is no way I'm thanking a customer for getting groceries. The only reason people come to our store is because of the hoax of a program to save on gas with your shopper card (you know it's a scam, Price Chopper!). To get back on topic, I think more customers would like to be told to have a nice day, or at least have a cashier that is friendly (or, at the very very least, have a cashier that is competent). FYL.
NHS_ASM 0
Yeah, Stop & Shop does that too. 5 cents off with your card, which brings it down to the price of the place across the street, and the 10 cents off for every $100 Spent in the store. This means, even if I buy the Maximum 20 gallons of gas, I only save $2, which I could save by buying the blueberries that are on sale at Big Y.
brain_dead 0
Wow. That really does suck. Makes me like my job at a grocery store a little better. We don't have a strict script to follow, just the general greet the the customer, smile, be polite and say thank you and good bye at the end. Of course, if we do get 100% from Mystery Shoppers, we just get a $20 gift card (for our shop) and sometimes a box of chocolates. I can't imagine them even considering given out $150 just for getting a 100%.
BushWackBen 0
all we get is a piece of paper saying great job and a pat on the back for a 100% on a shop....FML haha
Nonamerequired 0
I bet if you would have said "thank you" they would have found another excuse not to pay the bonus.