Today, I got a report telling me how I had handled a mystery shopper at work. In this report, I found out that instead of saying, "Thank you" I'd said, "Have a nice day, take care." This kept me from getting a $150 bonus. FML
Collection
Halloween
A failed costume, stolen candy and a very real scare: Halloween, the one night when fear is allowed.
Today, I sent a thank you note after a job interview, emphasizing my accuracy at editing written reports; I misspelled the company's name. FML
Today, my boss scolded me for being too friendly to our customers and told me to back off and let them do their thing. Less than an hour after doing as he said, he scolded me again, this time for slacking off and not asking them if they needed help finding stuff. There goes my bonus. FML
Today, my co-worker received a $1,000 bonus for a project that I do all the work on. My direct supervisor thought that I was an assistant. I send him an e-mail copy of the project every week, and have done so for the past six months. I was later reprimanded for not congratulating my co-worker. FML
Today, I was working when I delivered the standard "Hello, how are you?" to a customer. He took the opportunity to tell me about his deceased wife, his estranged children, and his anal tearing. After a while, I tried to help someone else, and he complained to my manager. I was written up. FML
Today, after working at the company for 15 years, all I got was a pin with the number 15 on it and a little bundled package of a pencil, small notebook, keychain and a mug saying “Thank you for all you do!” I wrote an e-mail to HR as to why I deserved a raise or bonus. I got threatened with “disciplinary action.” FML
Today, I was helping an older lady return her previously bought items to customer service. As she walked away and said "Thanks," I tried to say "You're welcome" and "No problem" at the same time. I ended up saying "Your problem". She scowled at me. FML
Today, nine hours into a ten-hour shift, I accidentally told a customer, "You're a problem!" instead of, "You're welcome!" or, "No problem!" She gave me a dirty look and hurried off before I could correct myself. FML
Today, at work, we had an extremely rude customer who started cussing at us, and my coworker started cussing back. I jumped on the register to quickly bring down the line, and apologized to everyone for the scene. A secret shopper was in the line and claimed that I was rude. I got written up. FML
Today, I found out that I accidentally returned a customer her $147 check she had written out to pay for her groceries and receive cash back. The lady got free groceries and money, and I'm now losing my job. FML
Today, due to being stressed and overwhelmed by my tasks, I made a mistake and completed a few of my colleagues' tasks as well. When I informed my boss about it, he said that I did an outstanding job, but I shouldn't have messed with other people's documents. As a result, my promised raise is cancelled. FML
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Top comments
lizzzie_fml 0
Ah mystery shopper, the bane of any retail workers life. My employer is just as stupid. Things like 'bye bye'=wrong but 'bye'=good. Stupid company.
Shelbyvillain 0
aaagh, mystery shoppers. Hate them.
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Comments (138)
kelemen 2
But you didn't thank them. Your loss
lil_ham1644 29
You get a $150 bonus??? Where do you work? I got 100% and all I got was my picture on the wall of the break room
Blippety 23
To be fair, this wasn't the mystery shopper's fault. If they have a list of things to look for and one of them is the waiter/waitress said "thank you", then indicating that they didn't isn't them being cruel, it's just them doing they're job. Of course, it shouldn't matter, but I doubt they specifically complained that the waiter/waitress didn't say "thank you" or had any idea that not indicating the server had said "thank you" was going to make them lose out on a bonus. They were just recording information.
KingJiggleMuffin 15
There's this thing called "Policy". I used to work in a food parlor, we had this guy from corporate come in once a month, and if we didn't follow policy, we would get a write-up and no tip
lux_final_spark 18
ugh I deal with asshat mystery shoppers like these a lot.
Cavsfodawin 21
wtf
Bearsmomma 30
I once worked for a company with a very strict script too. Our greeting HAD to be "...how may I ASSIST you?". If we said "How may I help you?" we were counted off 10 Points. An 80 got you sent to training again and placed on probation. My next job was the opposite in script and I was always losing points because I was accustomed to saying "assist". I understand completely. ...FYL, for sure.