Today, I got a report telling me how I had handled a mystery shopper at work. In this report, I found out that instead of saying, "Thank you" I'd said, "Have a nice day, take care." This kept me from getting a $150 bonus. FML
Collection
Halloween
A failed costume, stolen candy and a very real scare: Halloween, the one night when fear is allowed.
Today, I sent a thank you note after a job interview, emphasizing my accuracy at editing written reports; I misspelled the company's name. FML
Today, my boss scolded me for being too friendly to our customers and told me to back off and let them do their thing. Less than an hour after doing as he said, he scolded me again, this time for slacking off and not asking them if they needed help finding stuff. There goes my bonus. FML
Today, my co-worker received a $1,000 bonus for a project that I do all the work on. My direct supervisor thought that I was an assistant. I send him an e-mail copy of the project every week, and have done so for the past six months. I was later reprimanded for not congratulating my co-worker. FML
Today, I was working when I delivered the standard "Hello, how are you?" to a customer. He took the opportunity to tell me about his deceased wife, his estranged children, and his anal tearing. After a while, I tried to help someone else, and he complained to my manager. I was written up. FML
Today, after working at the company for 15 years, all I got was a pin with the number 15 on it and a little bundled package of a pencil, small notebook, keychain and a mug saying “Thank you for all you do!” I wrote an e-mail to HR as to why I deserved a raise or bonus. I got threatened with “disciplinary action.” FML
Today, I was helping an older lady return her previously bought items to customer service. As she walked away and said "Thanks," I tried to say "You're welcome" and "No problem" at the same time. I ended up saying "Your problem". She scowled at me. FML
Today, nine hours into a ten-hour shift, I accidentally told a customer, "You're a problem!" instead of, "You're welcome!" or, "No problem!" She gave me a dirty look and hurried off before I could correct myself. FML
Today, at work, we had an extremely rude customer who started cussing at us, and my coworker started cussing back. I jumped on the register to quickly bring down the line, and apologized to everyone for the scene. A secret shopper was in the line and claimed that I was rude. I got written up. FML
Today, I found out that I accidentally returned a customer her $147 check she had written out to pay for her groceries and receive cash back. The lady got free groceries and money, and I'm now losing my job. FML
Today, due to being stressed and overwhelmed by my tasks, I made a mistake and completed a few of my colleagues' tasks as well. When I informed my boss about it, he said that I did an outstanding job, but I shouldn't have messed with other people's documents. As a result, my promised raise is cancelled. FML
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Top comments
lizzzie_fml 0
Ah mystery shopper, the bane of any retail workers life. My employer is just as stupid. Things like 'bye bye'=wrong but 'bye'=good. Stupid company.
Shelbyvillain 0
aaagh, mystery shoppers. Hate them.
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Comments (138)
Carlyyy 0
For the guy that's complaining about ~only~ getting 50 dollars...I got 115% on my mystery shopper report and I get 5% off on my next purchase (in addition to the measly 5% employee discount). Woo...
barkman173 0
Rule number 1 of retail - ALWAYS THANK THE CUSTOMER!!! It doesn't matter what you DID say, it's what you DIDN'T say. YDI
jonny2x4 0
Freaking semantics.
eggbrtshootsfire 0
YDI. It's not semantics, though you were polite you didn't say "thank you" in any way whatsoever. Always thank the customer.
Pulcherrimus 0
Don't work retail fail.
blueeyes88 0
Myster shoppers make my life hell! If I could catch one in the act, I would string them from the rafters. To the people who say "You should have followed company policy," you apparently have never worked in retail. I only have a job in that area because I need one while I attend college full time to be damn sure I will not spend my life working in such a shit pot! Try working full time for minimum wage and going to school full time to better yourself for about 2 years without a day off and see if you really give a **** about the company's scripts anymore!!!
perstephane 4
Worked full time for minimum wage during undergrad (full time) and law school (full time) dealing with crappy customers, idiot teenagers, and yelling morons. Still did what the company wanted so I could keep my job. Why don't you go complain about how your job sucks to the millions of people who are homeless because they lost theirs?
_system_ 0
I'd rather be told to have a nice day :-/
bob1124 0
So would I.
Panther_fml 0
Finally a good fml!! yeah i hate secret shoppers too.. i work at home depot and they come in so much... and they are so damn crucial... if you spend too long helping someone else, they mark you bad....
Leaveittosteven 0
The reason you didn't get the bonus is because they didn't feel like paying you of course, not because you didn't say "thank you"
Crob_fml 0
wow. at my work the secret shopper only gets you a $5 bonus... and you have to spend it in the deli in store!
catryn 0
Ditto. **** Whole Foods.