Today, I was yelled at by a customer because I wouldn't give her a new iPhone 5 for free to replace her broken Nokia, which she threw out the window in "blind rage". I felt awful having to thank her for calling. Sadly, this is a daily event. FML
Collection
Halloween
A failed costume, stolen candy and a very real scare: Halloween, the one night when fear is allowed.
Today, while working at a cell phone store, I helped an older woman learn how to use her newly updated phone. After trying to help her for over 20 minutes, she threatened to throw her phone at my head. FML
Today, I was chewed out by a lady who claimed the laptop she bought wouldn't turn on, and that she wanted a refund. She yelled and shoved the laptop at me, not even listening when I told her I didn't even work at that store. FML
Today, at work, a woman screamed at me and called me a bitch because I refused to refund something we give away for free. FML
Today, I stood in line for one hour to get a new phone. It then took me 2 minutes to drop it and shatter the screen, and 2 seconds for the employee to look at, laugh, and tell me, "That Sucks." FML
Today, I got yelled at for providing horrible customer service, in a store I don't even work for. FML
Today, after calling the insurance plan for my new iPhone a "huge waste of money", I promptly dropped it in the store while trying to put it into my pocket, cracking the screen. FML
Today, while walking to work, I accidentally dropped my $400 cell phone on the sidewalk. The screen shattered into a million pieces. A woman passing by looked at the ruined phone and said, "Now that's what you call a dropped call!" She laughed and kept walking. FML
Today, I sold my old iPhone 14… or at least I tried. I met the customer and she said, “Gee thanks!” and walked away with it. When I asked for the money, she said, “Suck my dick!” and took off running. I'm too out of shape to catch her and phoneless until I can come up with the remaining $200 to pay for my new iPhone. FML
Today, my history teacher confiscated my iPhone. She dropped it on the way back to her desk, and I now have a shattered iPhone screen to fix. FML
Today, a customer yelled at me so furiously that she sprayed my face with spittle. I had to stand there, smiling and politely explaining that I needed to see a receipt before I could give her a refund. When she finally gave up and left, my boss bitched me out for "provoking the customer". FML
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Top comments
airforce987 20
I'm confused... Why would she need a new phone? Her Nokia should be fine...
galt 13
What a crazy bitch
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Comments (111)
Cupcake040 17
I work as a cashier so I've seen and heard a lot of things in that time in customer service. The ones that freak out, yell at you, question you and anything else I seem to believe that their opinion is that they own you for that particular moment in time (during which if they say i want the one in blue you're suppose to jump and get it). Questions also seem to be getting dumber as people become less self reliant on themselves and no longer want to do their own inspection of what they are purchasing.
nayz3110 7
Wait, what? A Nokia broke? :O what if she has another 'blind rage' and throws the iPhone out too is she gonna want an S3?
JustASmallTownBo_fml 7
People, reading comprehension please. First of all, read the other comments. The 30th time someone makes a "Nokias can't break"joke is definitely not as funny as the others. Secondly, it never said the Nokia broke. Let me ask you something: You throw something out the window of a moving car in anger. What are the odds you ever find that object?
Ins0mau 20
I quote "to replace her BROKEN Nokia". (Which is clearly impossible by the way. It's a Nokia!) Read the FML again.
AllThingsBright_ 11
One does not simply break a Nokia. Nokia breaks everything else.
nidie 7
Can I replace a new iPhone 5with my blackberry bold?Orz
dcats 13
Obama phone?
musikchik 6
I hated working for At&t. I got cried at and screamed at daily.
buddy51 23
OP- Customer service is a part of your job and you're stuck with some morons who have sub-zero mentalities. Roll with it, have mercy on them, they don't know what the heck they are doing... wish them "Happy Passover" and kill 'em with kindness while laughing at them for how stupid they actually are. Won't make your job better but the attitude shift will mean you live a long time and can become an old person, who, as we learn in the holy book of FML, is someone who can get away with saying and doing almost anything, no matter how offensive. You can daydream about your golden years of being a creepy grampaw or grammaw while dealing with Nokia hurling ding-bats!!! Now go out and have a nice day!
gc327072 31
Exactly! Those things are like diamonds! The only thing that can break a Nokia, is… another Nokia.
Mads_1234 28
How did she break a NOKIA?