Today, I was yelled at by a customer because I wouldn't give her a new iPhone 5 for free to replace her broken Nokia, which she threw out the window in "blind rage". I felt awful having to thank her for calling. Sadly, this is a daily event. FML
Collection
Halloween
A failed costume, stolen candy and a very real scare: Halloween, the one night when fear is allowed.
Today, while working at a cell phone store, I helped an older woman learn how to use her newly updated phone. After trying to help her for over 20 minutes, she threatened to throw her phone at my head. FML
Today, I was chewed out by a lady who claimed the laptop she bought wouldn't turn on, and that she wanted a refund. She yelled and shoved the laptop at me, not even listening when I told her I didn't even work at that store. FML
Today, at work, a woman screamed at me and called me a bitch because I refused to refund something we give away for free. FML
Today, I stood in line for one hour to get a new phone. It then took me 2 minutes to drop it and shatter the screen, and 2 seconds for the employee to look at, laugh, and tell me, "That Sucks." FML
Today, I got yelled at for providing horrible customer service, in a store I don't even work for. FML
Today, after calling the insurance plan for my new iPhone a "huge waste of money", I promptly dropped it in the store while trying to put it into my pocket, cracking the screen. FML
Today, while walking to work, I accidentally dropped my $400 cell phone on the sidewalk. The screen shattered into a million pieces. A woman passing by looked at the ruined phone and said, "Now that's what you call a dropped call!" She laughed and kept walking. FML
Today, I sold my old iPhone 14… or at least I tried. I met the customer and she said, “Gee thanks!” and walked away with it. When I asked for the money, she said, “Suck my dick!” and took off running. I'm too out of shape to catch her and phoneless until I can come up with the remaining $200 to pay for my new iPhone. FML
Today, my history teacher confiscated my iPhone. She dropped it on the way back to her desk, and I now have a shattered iPhone screen to fix. FML
Today, a customer yelled at me so furiously that she sprayed my face with spittle. I had to stand there, smiling and politely explaining that I needed to see a receipt before I could give her a refund. When she finally gave up and left, my boss bitched me out for "provoking the customer". FML
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Top comments
airforce987 20
I'm confused... Why would she need a new phone? Her Nokia should be fine...
galt 13
What a crazy bitch
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Comments (111)
galt 13
What a crazy bitch
teddy4nyy 13
Wait? Broken Nokia? Impossibru!
Dracoboxer357 36
Nice to know I have more sense than Op's customer: I dropped and broke my iphone last week, but i didn't demand a free replacement. I simply went in and bought a nokia to replace it, accepting it was my own damn fault. :p Hoping this new phone is as tough as they claim...
brackaman 18
I dunno... If that lady is strong enough to break a Nokia, OP should probably give her the iPhone. There's no telling what she's capable of doing to him with that strength.
AKGirlinSD 20
1, it is a nasty profession to be in. I was a manager at two Cingular/AT&T stores. I had people coming in, throwing their phones at me. I'd duck and their phones would break against the wall. Luckily, the main store had the owners in the back, so they knew I wasn't being rude to the customers. I don't know what it is, cell phones and their customers can cause some serious rage. I'm glad OP is on the phone, instead of having to see them in person. It still sucks being yelled at for something OP didn't do wrong, on the daily.
lambda_fml 40
Nokia is Chuck Norris of phones. One time my friend tried to break his nokia by crushing it beneath a bulldozer. Yeah the bulldozer brokedown.
galt 13
That's horrible! People are so stupid these days. Got no manners.
LAPDQUOTE 8
what's "OP"?
AssassinBug 15
Original poster.
Ponponpon_fml 5
Throw a Nokia brickphone at her face.
CareFace 16
Through the telephone...?
CheeseHater 23
Haven't you heard about the new phones? You can throw things through the line.
Ponponpon_fml 5
Wow, I derped. Although the Nokia brick can bend the laws of time and space with sheer impenetrability, so maybe she could throw it down the phone and have it hit the other person.
eksyneet 23
people are crazy, that is a well known fact. if this happens every day, you should definitely take a more philosophical, zen-like approach to getting yelled at for ridiculous reasons :)
Lacist 19
That must be hard to handle, considering you HAVE to help them, I don't know how you took it, I would have hung up halfway in.
iLike2Teabag 27
You would be a terrible customer service rep..
ladyLALAA 29
You would also most likely be unemployed!
not_a_robot 15
I agree that that would be awful service but nobody (under reasonable guidelines) should be so ridiculous and unwilling to be helped.
Lacist 19
I know that.
ElementaryEdGuy 18
Uhh...fake. Nokias can't break.
Selphis 20
Did the nokia break the window? or was it already open?
loloalltheway 23
Yes seriously one does not simply brake a Nokia...
G97Alex 21
I know 56, Nokias are truly unstoppable.
Brssps 13
Break•
ShoyuSauceSoup 26
That sucks. Customers are not very easy to deal with, and they are wrong in most of the situations (like this one). I had to work with customers many times, so I know what I'm talking about. If I were you, I would find a less stressing job as soon as possible.
zombieslayer83 19
Don't feel awful. She's a stupid bitch!
XxAtreyuSinsxX 14
I think she felt awful because she HAD to say thank you for calling, even though she didn't want to. O.o
airforce987 20
I'm confused... Why would she need a new phone? Her Nokia should be fine...
lyrical_ 7
"Broken Nokia" seems like an oxymoron, doesn't it?
young_weezy_fml 3
i work in customer service too, it's not for everyone
bamagrl410 31
Sometimes customers can be very... insistent... that they're right before checking all their facts. And there's no easy way to politely or subtly correct them. Ugh.