Today, at work, a woman demanded a refund for a video game. She had no receipt, so due to company policy, I couldn't refund her. She reacted by loudly accusing me of being racist, then yelled that she'd see me in court as she finally stormed out. FML
Collection
Halloween
A failed costume, stolen candy and a very real scare: Halloween, the one night when fear is allowed.
Today, at work, a woman screamed at me and called me a bitch because I refused to refund something we give away for free. FML
Today, a customer yelled at me so furiously that she sprayed my face with spittle. I had to stand there, smiling and politely explaining that I needed to see a receipt before I could give her a refund. When she finally gave up and left, my boss bitched me out for "provoking the customer". FML
Today, a customer got angry with me, because store policy says we can't accept returns of unsealed video games unless there's actual damage to the disc. The guy got enraged and started yelling about how I'm a "useless fuckwhistle". I almost got written up for laughing so hard at the insult. FML
Today, I was chewed out by a lady who claimed the laptop she bought wouldn't turn on, and that she wanted a refund. She yelled and shoved the laptop at me, not even listening when I told her I didn't even work at that store. FML
Today, at work, I refused a customer a refund because there was nothing wrong with the item, and she didn't have the packaging. I then watched as she and her son rummaged through a public bin for the packaging. When I refused her again, she called me a "fucking idiot". FML
Today, at work, I had a customer accuse me of taking the giftcard I had issued her for her return, after spending 15 minutes trying to fix her screwed up transaction. She began to yell, and follow me around the store. Security had to intervene and I had to be locked in an office until she left. FML
Today, I had to explain to a customer that I couldn't give her a cash refund on a card transaction. She bought the item, and within 5 minutes returned it, demanding a refund. It takes 2 business days for the refund to process. She saw fit to throw an epic tantrum, and I was written up for “upsetting the customer.” FML
Today, I told a customer that we don't do refunds. He responded by throwing his wallet at my face and accusing me of stealing it. FML
Today, I was working at a carnival. I was on the ticket booth, and middle-aged lady came up asking for a refund for $50 worth of tickets she didn’t use. However, there are signs saying I can’t give out refunds. She spent 10 minutes yelling at me to give her a refund. FML
Today, as I was working at a bakery, a woman stormed in, cut in front of the line, and began yelling at me. She claimed I didn't give her a sandwich earlier and demanded a refund. She got the refund out of my paycheck, and as she was leaving she muttered, "Ha, works every time." FML
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Top comments
Chellybelly92 14
I hate customers like that. They think the louder they get the more likely it will go their way.
DooleyFTW 17
Customers who expect an exchange without a receipt are just idiotic. I see this situation on a regular basis where I work, where something will be half price one week and then the next week someone who "bought this stuff yesterday" come in looking for a full refund without a receipt to verify the dates
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Comments (111)
KBurns207 17
"Good, see you there bitch." End of situation.
LookAttMyyLifee 12
some people are just ******* crazy , i swear .
Olympiakos10 15
Are you sure it wasn't a GameFly commercial that you weren't told about?
red61977 9
I hate people like that. They think they are special, above the rules and then when you tell them that they too have to follow the rules, they claim you are racist. That is what's wrong with society.
journeytotheend 16
Welcome to customer service... So obviously she was right
MuseFan1991 14
i've had a woman say that to me before. i think she was asking for a free upgrade to her meal or something and when i said we couldn't do that she looked all smug and said' haven't you heard the phrase the customer is always right?' i responded with 'yes, but in this case you aren't'. what's even better is she asked for the manager wanting to complain and he backed me up. priceless
NagainaFier 16
This is why I'm glad I work in the Equitation world; customers who get smart for no reason get tossed out of the barn, and good luck finding another trainer near by who will put up with your shit. And God help you if my trainer finds out a client treats a stablehand like that. How about people just not be shit heads? Let's give that one a try!
asnakelovinbabe 16
No this definitely has no grounds in court... This was like a daily occurrence when I used to manage in pet retail. Customers threaten "court" all of the time. I had people try and return used dog beds and carriers after they took them on vacation, some with no tags or receipt, then bitch me out and call me every name in the book because I wouldn't refund them. Luckily I worked for a franchise and the company owners stood behind us on issues like this. Another manager at a different store was heavily pregnant and a customer was ranting at her over not being allowed to use an expired coupon and eventually called her a fat c*nt. She called him an asshole and told him to leave. He called our boss that owned the entire company and said "she called me an asshole!" Having already heard from our manager, he calmly asked the guy "well, are you an asshole?". The guy promptly hung up. The customer is not always right! I wish more companies had backbones and stood behind their employees. I promptly quit when we got bought out by corporate.
LookAttMyyLifee 12
play stupid. thee basketball court ? :o
nelroca 7
I definitely know the feeling, since I've worked Customer Service before. I'm sure, like I did, you have supervisors. When a situation like that arises, call one of them over. Supervisors and up get paid to handle customers like that (I know, I'm one of them know haha). Don't worry though. There are some customers who prefer making the associate look bad, instead of leaving quietly. She's all bark, no bite.
jordanlite 16
To be fair, racist people DO usually deny customers refunds. *sarcasm*