Today, at work, a woman demanded a refund for a video game. She had no receipt, so due to company policy, I couldn't refund her. She reacted by loudly accusing me of being racist, then yelled that she'd see me in court as she finally stormed out. FML
Collection
Halloween
A failed costume, stolen candy and a very real scare: Halloween, the one night when fear is allowed.
Today, at work, a woman screamed at me and called me a bitch because I refused to refund something we give away for free. FML
Today, a customer yelled at me so furiously that she sprayed my face with spittle. I had to stand there, smiling and politely explaining that I needed to see a receipt before I could give her a refund. When she finally gave up and left, my boss bitched me out for "provoking the customer". FML
Today, a customer got angry with me, because store policy says we can't accept returns of unsealed video games unless there's actual damage to the disc. The guy got enraged and started yelling about how I'm a "useless fuckwhistle". I almost got written up for laughing so hard at the insult. FML
Today, I was chewed out by a lady who claimed the laptop she bought wouldn't turn on, and that she wanted a refund. She yelled and shoved the laptop at me, not even listening when I told her I didn't even work at that store. FML
Today, at work, I refused a customer a refund because there was nothing wrong with the item, and she didn't have the packaging. I then watched as she and her son rummaged through a public bin for the packaging. When I refused her again, she called me a "fucking idiot". FML
Today, at work, I had a customer accuse me of taking the giftcard I had issued her for her return, after spending 15 minutes trying to fix her screwed up transaction. She began to yell, and follow me around the store. Security had to intervene and I had to be locked in an office until she left. FML
Today, I had to explain to a customer that I couldn't give her a cash refund on a card transaction. She bought the item, and within 5 minutes returned it, demanding a refund. It takes 2 business days for the refund to process. She saw fit to throw an epic tantrum, and I was written up for “upsetting the customer.” FML
Today, I told a customer that we don't do refunds. He responded by throwing his wallet at my face and accusing me of stealing it. FML
Today, I was working at a carnival. I was on the ticket booth, and middle-aged lady came up asking for a refund for $50 worth of tickets she didn’t use. However, there are signs saying I can’t give out refunds. She spent 10 minutes yelling at me to give her a refund. FML
Today, as I was working at a bakery, a woman stormed in, cut in front of the line, and began yelling at me. She claimed I didn't give her a sandwich earlier and demanded a refund. She got the refund out of my paycheck, and as she was leaving she muttered, "Ha, works every time." FML
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Top comments
Chellybelly92 14
I hate customers like that. They think the louder they get the more likely it will go their way.
DooleyFTW 17
Customers who expect an exchange without a receipt are just idiotic. I see this situation on a regular basis where I work, where something will be half price one week and then the next week someone who "bought this stuff yesterday" come in looking for a full refund without a receipt to verify the dates
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Comments (111)
Reality_bites 14
Wow, by calling you a racist, isn't she effectively being one herself? I'm confused.
hatorade79 7
They have niggers in Germany, too?
mariepastyglue 30
it sucks when it's not your company and you get blamed and talked to poorly all because you are doing your job by following the rules of the company you work for it's not like they are your rules personally people are really ignorant who don't understand that
jman26 11
She was high off somethin'...
Piruru 5
Black bitches be crazy.
iseeyourpanties 6
I work retail. it is where people's "crazy" shows the most.
WhiteCrimson 23
Ill see you in court!!! America should change from Land of the free to Ill see you in court. Ffs, why spend all that time in court for a fluking video game. And the race card is over rated now. I know, we get that shit daily in south africa!
Goober244 12
The FML took place in Germany.
glamorous18 10
you deal with that shit in Germany too?? damn, I thought it was just Americans lmfao.
stargirl_95 24
"Oh no, some guy who happens to be a different race is not giving me what I want even though I'm clearly in the wrong! He must OBVIOUSLY be a RACIST!" I hate people like this. They trivialise legitimate instances of racism and make everyone else of that race look bad.
Totaldrama 1
The woman has no rights, thats true, but think about this for a second. She wants to return a video game, you guys sell video games, even without receipt you should be able to return items, because of the following. - If you want to keep clients comming, make them happy, even if they are wrong. - The amount of people that would come to your bussiness to return a product that they didn't buy from you will be marginal. - when people return a product, this is not a loss, it is an opportunity to sell them something, to make bussiness! Company's want to many rules and won't see how easy it is to keep their clients happy with little to no extra cost. This is no fault of op, that is clear as day, he doesn't make the rules he just abides them.
Raesin 21
You've never ran a business have you? If they did that, that would be abused so much. People would be taking back any game they didn't like, for a refund on something they didn't buy there. Why would the store just hand out money to anyone that asks? They'd be out of business in a heartbeat. There's a reason stores don't let you buy a game, then return it within 30 days and get another game anymore. It's because stores ended up turning into video game library's and made no profit, while people were playing games to the full and returning them.
jhs578650 9
@71 Scenario 1: The customer buys a game at another store, and then "returns" the game with no receipt to the OP's store. Result: Net loss for the OP's store. Scenario 2: The customer buys a game at the OP's store, plays it until she no longer has any use for it, and returns the game with no receipt, probably outside the normal return policy, for a refund. Result: Net loss for the OP's store (when you consider the man hours that went into the purchase and return). Scenario 3: The customer steals a game from someone and "returns" it with no receipt to the OP's store for a profit. Result: Net loss for the OP's store (and it's illegal).