Today, a customer yelled at me so furiously that she sprayed my face with spittle. I had to stand there, smiling and politely explaining that I needed to see a receipt before I could give her a refund. When she finally gave up and left, my boss bitched me out for "provoking the customer". FML
Collection
Fall
Dead leaves, the first cold of the season and an umbrella flipped inside out: fall, the season of grace.
Today, a customer asked a question I couldn’t answer. I asked if she would wait while I consulted someone else, but she spat in my face and stormed off. My manager saw, wrote me up for refusing to help, and gave the woman a gift card for her troubles. FML
Today, my boss came around to my way of thinking. He called our customers a "bunch of assholes" and to kick them out if they gave me trouble. When a lady began yelling at me for "setting the damn prices too high" I told her to leave. My boss soon bitched me out for being unprofessional. FML
Today, at work, a woman screamed at me and called me a bitch because I refused to refund something we give away for free. FML
Today, at work, I had a customer accuse me of taking the giftcard I had issued her for her return, after spending 15 minutes trying to fix her screwed up transaction. She began to yell, and follow me around the store. Security had to intervene and I had to be locked in an office until she left. FML
Today, my boss bitched me out on the sales floor for a good 10 minutes, because I wasn't "smiling the right way" for our customers. FML
Today, I assisted my first customer at my first job as a Target cashier. When I rang up this lady's items and gave her the total, not only did she hiss at me and spit in my face, but she also dragged my manager over and demanded that he fire me. He did. FML
Today, while at work, a customer refused to speak louder, despite me asking her to do it several times. As a result, I took her order incorrectly. The customer then finally decided to raise her voice, but only to yell at me about my poor listening skills. FML
Today, I was waiting in line while a lady paid for her shopping, when her credit card got declined. She started ranting and insulting everyone and kept insisting: "I'm not poor!" By the time the lady had finally stormed off, I had spittle on my face, and the cashier was almost in tears. FML
Today, I got yelled at for providing horrible customer service, in a store I don't even work for. FML
Today, at work, a woman demanded a refund for a video game. She had no receipt, so due to company policy, I couldn't refund her. She reacted by loudly accusing me of being racist, then yelled that she'd see me in court as she finally stormed out. FML
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Top comments
Crofty92 17
Retail: basically the middle man to take everyone's abuse.
lil_miss_simran 15
People can be so rude
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Comments (83)
rocker_chick23 27
I hope a better job opens up for you OP. I quit working retail after a male customer tried punching me after I told him we didn't have a shoe in his size.
Xeebar 28
What the **** is with dumbass bosses in these "bitch customer" FMLs?
HylianTwilight 21
Because the bosses and 'bitch customers' follow a simple phrase: The customer is always right. ...Even if they're not, of course. Sorry that happened to you OP, I would have ended up slapping her. Bitchy and rude customers are the worst! I always politely let my customers know when they step over a line and they tend to get slightly more pleasant... but I know not everyone will be that way. Hope you don't deal with her again though.
Brandi_Faith 34
I agree, I think reacting calmly and and politely telling them that they are being rude and that there's no reason for them to treat another person like that, especially when they wouldn't want to be treated that way, goes much further than yelling back at them. Although it's much harder to keep calm like that when you want to yell back, but it does work more in your favour.
corleon198425 22
People are stupid thats why I stay away from them
haddiej 21
*customer
Garrett2818 21
Love your username op! That's hilarious
samimarie94 6
It's ok op, I had a woman threaten to tell my manager on me because I made a mistake that was easily fixable. She told me I didn't know how to listen and that I needed to learn how to do my job correctly.
Saraishi 25
Love the name. FYL, OP.
sugarysofalof 22
From all the horror stories about working in retail I read on FML...it sounds miserable. I'm sorry OP.
Likian5 26
It's honestly starting to annoy me when people say things like "I had to sit there and smile" when they're dealing with a shitty customer. I work in retail as well, and I know for a fact that I won't be reprimanded if I were to wipe my face off if someone were literally spitting on me for something I had little control over. Grow a backbone guys, you don't have to sit through the bullshit with a smile on your face.
rachangie 19
Actually if we so much as frown at customers at my job we can get written up. Our policy is "yes we can" so of course the customer is always right and we have to say everything with a smile.
MrsReed 14
Sounds familiar, where do you work?
Brilliant66star 17
Think about selling a different product/service, something you love or believe in passionately, and you will only rarely let a customer get under your skin. Remember as well to establish and maintain boundaries at all times! You will never EVER be paid well enough to have someone spit on you. Ask yourself if you are paid enough to engage in argument with customers and if you ever will be. FYL this time, but if something similar happens again... YDI.