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By Jay - / Monday 2 August 2010 17:23 / United States
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YDI for discovering your AOL billing information. Because it turns out you've been paying it via automatic bill paying and you thought you cancelled it in 2000. $1,800 later you called and cancelled it, and customer service congratulated you on being a loyal customer for 13 years.

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You mean 10 years. This isn't the year 2013. They have been a customer for 13 years, but only 10 of it was unbeknownst to them. $1800 / 10 years = $18 per year. That's still a good rate. Guess they got a good deal for being loyal. :D

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replying to a few people here: the cancelledin 2000, that doesn't mean they've been a member since 2000, more likely 1997. secondly, AOL does suck but back pre millennium they were the best out there.

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47 is stupid. The money was taken without him knowing? All transactions have a paper trail and OP obviously didn't follow their finances very well. Although we do live in the US so I guess that's just normal to not read your bank statements??

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77: You don't know much about AOL, then. I had to call 4x when I unsubscribed many, many years ago. They kept "accidentally" giving me "complimentary" months to keep me around, and tried to resume automatic payments when the free months were over. It only stopped when I got a new debit card and didn't update my info. I wouldn't be shocked to learn that people like this OP have kept AOL in business. They're nearly as bad as Sprint.

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AOL is known for scamming people and being unfair to customers. One guy had to spend two whole hours trying to get his service canceled. He even recorded the phone call. They made various attempts at getting him to continue using his service, but failed when the realization that they could be sued made itself apparent. After a few years, they sent him a bill for a thousand and some dollars, thinking they could get away with it, but ended up getting sued.

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He probably has a few bills and didn't notice a mere $15 leaving his account each month. Stuff happens depending on the situation. I want to say YDI, but knowing AOL they probably tricked him into believing he successfully cancelled his account leading him to believe it was some other subscription he was paying for.

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A small amount being deducted monthly is easy to miss. And, if this was $1800 for the years 2000-2010, that breaks down to $180 per year or $15 per month. Easy to miss, not like a major internet provider charging nearly $100 per month nowadays. This is probably some stupid thing AOL does, like not terminating your service at the end of your contract unless you TELL them to. I simply don't understand how contracts aren't over when they're over...

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