Today, my boss showed me a two-page letter from a customer, complaining about me because I couldn't honor a coupon that expired in 2009. He agreed that I did the right thing by refusing it, but said it would be a black mark on my record anyway due to the complaint. FML
Collection
Halloween
A failed costume, stolen candy and a very real scare: Halloween, the one night when fear is allowed.
Today, at my cashier job, I got written up for accepting obviously photocopied coupons. Last week, I got written up for "inadequate customer service" because I refused to accept the same bogus coupons from the same customer. FML
Today, my boss gave me a warning for "insulting our best customer" after she saw a comment on her customer card saying "stop giving this fat bitch free samples." My boss had written it in the first place, but refuses to either remember or admit it. FML
Today, I was fired from my job over a coupon a coworker offered me for bonus reward points. Apparently, it wasn't one I was entitled to. I never even looked at the coupon and assumed it was fine since they offered it to me. FML
Today, I noticed a customer looking for expired products in hopes of receiving a coupon from my store. I told them to let me know if they found anything. They promptly began following me around, telling me how to do my job, only to later file a complaint saying that I was harassing them. FML
Today, my boss bitched me out for a customer complaint. The complaint was me not laughing at the customer's joke of me asking for his ID and him saying no. I'm sorry, I've been getting this "joke" a least twice a day since I started working here two years ago. FML
Today, a customer filed a complaint against me because my coworker took too long to do a price check. I hate my job. FML
Today, I had a formal complaint filed against me for being outrageously rude to a customer. All I did was tell a customer that she couldn't use food stamps at the movie theater. FML
Today, a customer filed a formal complaint with corporate about me, because I wouldn't help her find things she wanted while I was off the clock. We were in a completely different store than the one where I actually work. FML
Today, I got written up for insulting a customer last week, who then rang up to complain about my bad attitude. I was on vacation all last week. My boss doesn't believe me. FML
Today, my boss scolded me for being too friendly to our customers and told me to back off and let them do their thing. Less than an hour after doing as he said, he scolded me again, this time for slacking off and not asking them if they needed help finding stuff. There goes my bonus. FML
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Top comments
OhWhoCares 42
In these situations, you'll never win. Damned if you do, damned if you don't! Sorry OP.
Cads1 24
This is why I do not work in the retail industry.
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Comments (55)
OhWhoCares 42
In these situations, you'll never win. Damned if you do, damned if you don't! Sorry OP.
cameosurgeon 16
Best to pass a situation like that on to a manager if you can.
Brandi_Faith 34
I think I would be tempted to just validate any coupons from now on. That way you don't get complaints, which are the black marks, and hopefully no one notices the date on the coupon. (This only works on my assumption that no one goes and checks all the coupons or something, and that you are the last stop for them). I'd also tell the manager how unfair it is you're getting black marked for doing your job properly and ask for a policy change. I don't know if you're unionized or have HR or someone higher to go to, but I'd really be trying for a policy change seeing as it's stupid and I bet every employer would also want the change. Policy should be changed to complaints only giving a black mark if there's proof or reasonable grounds to the complaint.
MudkipBeats 12
Look, I work in the fast food business as well, and this type of thing has happened to me. You just need to remember that it isn't your fault, but the customers
HuiEtyud 7
Yeah, but it's still a complaint on *your* record. It can be waved off if it's a complaint in person, but if it's filled out online, you're ******, because it's straight to regional/district manager.
jbrabander 16
So basically, screwed either way.
AcieMcG 21
Why I hated working in customer service.
tdawg91 17
Agreed! I had a table of loud mouthed twits, when one of them accidentally took the others meal the woman lost her shit at me, I politely explained what happened and told her i would get my manager..... Apparently she lost her shit on my manager about what a rude bitch I was and how I blamed it all on them. Manager and I had a good bitch session about how horrible she was but I still had to be given a "verbal warning" because of the complaint
Cads1 24
This is why I do not work in the retail industry.
JMichael 26
That's why it sucks to work retail..
lexiieeex3 32
Gotta love working for people with half your intelligence. PS- Two pages for a ******* coupon? Come on...
assassinmaster 22
Your answer: No The correct answer: No Result: you are still incorrect，minus 10marks
Jennandco 25
So what would have happened if you did honour it? But yeah, that sucks
xx000o 27
If he had honored it then his boss would have complained and put it on his record anyway.
Wsparta 26
These are the kinda customers that make the service industry hell sometimes