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perhaps it was in person, my mistake! but even so, when it happened to me on the phone I didn't think to mute unfortunately! I just kinda panicked and held the phone away from my face

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Actually, I work at ChickfilA. And it was a face to face conversation with the customer. It all worked out tho apparently my manager finds this hilarious.

Classic rookie mistake - you have to start swallowing as soon as you know that spit is about to hit the back of your throat. Not after its already hit - that just leads to coughing and activation of the gag reflex. Timing is everything.

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