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By people suck / Saturday 28 March 2015 04:16 / United States - Oakland
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Next time, repeat the order back to the customer to make sure you heard right. If they get frustrated with you then, at least you can tell your management you were still trying to get the right order.

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I'd love to do that, but somehow I doubt they'll let me. Starbucks is ridiculous with all their rules and standards. But oh well. At least because of this you know it's super sanitary.

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I'm severely hard of hearing and wear hearing aids. When this happened to me at my job last summer I had a few people say that they shouldn't let a 'deaf retard' work there. Some people are just going to be rude assholes no matter what, regardless of where you work.

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That's what a lot of retail policy will have you believe, and in many respects if that is company policy, you need to abide by it. There's no point in stating "the customer is always right" though. You go home at the end of the day, and you know in your heart that the customer was a dick. Repeating "the customer is always right" ritualises it and empowers rude people to use it as a valid excuse for their rudeness. The customer is often wrong.

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