Work, Customers and Awkward: The luck of the draw

The luck of the draw

By bl3ur0z3 - 30/09/2019 00:01

Today, my supervisor was in a leadership meeting pulling random calls for quality. Mine was chosen. He got excited and told them my stats and how I put him to shame with how I drive my team, that I'm the best and this call is going to be amazing. I was then written up for arguing with a customer. FML

I agree, your life sucks 1 599

You deserved it 395

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Same thing different taste

Let it out

By MrTandy - 16/09/2011 02:38 - United States

Today, I was working when I delivered the standard "Hello, how are you?" to a customer. He took the opportunity to tell me about his deceased wife, his estranged children, and his anal tearing. After a while, I tried to help someone else, and he complained to my manager. I was written up. FML

I agree, your life sucks 31 648

You deserved it 3 706

By Almost Fired - 15/08/2019 12:00

Today, I got written up for insulting a customer last week, who then rang up to complain about my bad attitude. I was on vacation all last week. My boss doesn't believe me. FML

I agree, your life sucks 1 943

You deserved it 134

By Username - 28/02/2011 16:26

Today, my assistant manager was arguing with a customer. I interjected letting the customer know that "we want everything to be copacetic." After the customer left, I received a write up for using "big words." FML

I agree, your life sucks 29 890

You deserved it 5 399

By ShayanFCB - 20/10/2009 19:35 - United States

Today, my boss was angry at me because I had filed a complaint about him refusing to change our phone service to something more reliable. Later, a customer called him and said I had hung up on him. I got fired. I didn't hang up on the customer, the phone service just dropped the call. FML

I agree, your life sucks 42 043

You deserved it 2 732

Line go up

By Francis - 25/10/2023 10:00

Today, I was fired for following my supervisor's directions. That is to say, I was told to take away contacts from our team to avoid metric drops. The client caught us both, and my supervisor simply threw me under the bus. FML

I agree, your life sucks 583

You deserved it 167

By IGiveUp - 07/10/2018 13:30

Today, at work, I took a call from an angry customer. After listening to his problem and fully explaining how we could fix it, he called me a stupid girl and said I need more training as I obviously know nothing about my job. I'm the company training coordinator. FML

I agree, your life sucks 2 993

You deserved it 209

By Anonymous - 07/03/2012 06:46 - United States

Today, at work, we had an extremely rude customer who started cussing at us, and my coworker started cussing back. I jumped on the register to quickly bring down the line, and apologized to everyone for the scene. A secret shopper was in the line and claimed that I was rude. I got written up. FML

I agree, your life sucks 29 898

You deserved it 2 474

By Anonymous - 12/02/2015 03:59 - United States - Breaux Bridge

Today, I had my performance review at work. Under the "oral communication" category my boss wrote that I "act like an asshole." FML

I agree, your life sucks 28 446

You deserved it 5 999

Get out

By F.U. QFN - 28/03/2021 00:29

Today, I was given my marching orders because I corrected my supervisor on something he was actually doing wrong. It seems I deserve this for "not learning to obey my immediate superiors." FML

I agree, your life sucks 881

You deserved it 101

Controlling dickwad

By Anonymous - 29/03/2024 16:00 - United States

Today, while I was stuck in traffic, I got a nasty call from my boss, demanding to know why I hadn't set up a demo site for a client. I'd never gotten the request, and even if I had, I couldn't do it because I was in traffic. The exchange humiliated him on a conference call with the client, so he wrote me up out of spite. FML

I agree, your life sucks 511

You deserved it 82

HokieJ 10

Monday 30 September 2019 0:52

Yeah, in all my years of customer service, arguing with a customer was never a recommended solution even when the customer was wrong. Trust me I've ran into a ton of customers that were wrong!

evilplatypus 38

Monday 30 September 2019 2:34

The customer is often wrong and usually an idiot.

Comments

bigredmonkeybutt 28

Monday 30 September 2019 0:50

So, don’t argue with the customer.

HokieJ 10

Monday 30 September 2019 0:52

Yeah, in all my years of customer service, arguing with a customer was never a recommended solution even when the customer was wrong. Trust me I've ran into a ton of customers that were wrong!

ThatOneLonelyAsian 31

Monday 30 September 2019 2:06

the customer is always right!

Sady_Ct 37

Monday 30 September 2019 2:09

Until they are wrong. I used to work in customer service, I left after being accused of racism and theft by a customer at the place I work, on a day where was on holidays in another state.

evilplatypus 38

Monday 30 September 2019 2:34

The customer is often wrong and usually an idiot.

Mungolikecandy 19

Monday 30 September 2019 8:27

Customers are often wrong and will make accusations etc. in an attempt to con some free goods or whatever. The key is how you deal with them which if the person above is so experienced then they should know never to argue with them.

ojosRojos 28

Monday 30 September 2019 16:52

Why isn’t this getting more YDI’s? If you work on phones, you know that your calls can and will be monitored for quality assurance. No matter what the customer says, it’s your job to remain calm and professional.