Today, the phone lines at work have been cutting out in the middle of calls. I'm a receptionist at an animal hospital. I now have less than two minutes to figure out what's wrong with a client's pet and how best to schedule them before I become "That rude bitch who hung up on me." FML
Collection
Halloween
A failed costume, stolen candy and a very real scare: Halloween, the one night when fear is allowed.
Today, I called the crisis helpline, and because my connection was cutting in and out for a moment, they hung up on me. When I called back, it was shift change, so they hung up again. FML
Today, at work, due to a mix up, I had to call an answering service. I am also from an answering service. We got the problem fixed but I couldn't hang up due to company policy. She couldn't hang up either. We both had to get our supervisors for permission to hang up. FML
Today, while at work, I had to spend an hour and a half on the phone, listening to an old lady relive her entire day in excruciating detail. We're not allowed to hang up on customers, and she was extremely quick to dismiss all my attempts to steer the call back on topic. FML
Today, my boss yelled at me, telling me that I can't answer the phone anymore. Not because I do a bad job, but because a co-worker whined about it being her job. People call her and complain about how rude she is and then ask to talk to me. FML
Today, my phone cut out during a call for a job interview. I tried calling them back, but there was no answer. Later, I got an email from the interviewer, saying I was no longer being considered for the position due to my being "rude and unprofessional." FML
Today, while I was working customer support, a lady hung up on me mid-sentence, and I trailed off, saying, "…aaannnddd you hung up on me like a bitch." Turned out she was still on the line and had just accidentally hit mute. FML
Today, in a big meeting, my secretary calls me saying that I have an important call waiting. I put the call through. It was my beautician, confirming my appointment to get rid of an ingrown hair. I hurriedly confirm and hang up to see everyone in the room giggling. The speaker phone was on. FML
Today, while working at my call center, I took a phone call. The guy on the other line just yelled "FUCK YOU!" twice at the top of his lungs before hanging up on me. But of course, the phone agent is always at fault. FML
Today, the power went out at work. As everyone left the building to go home, the owner came in to inform me that, since the phones were on a battery back up, I would be staying to man them. The phones rang 2 times in the 4 hours I sat in the dark by myself. Both times were telemarketers. FML
Today, I work at a medical practice with over 30,000 Patients. Due to staff sickness and vacations, we only have 50 appointments available. I work on the phones, taking appointments. FML
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Top comments
Sunflower1919 19
Explain at the start of the call that the phone lines are bad and that if it cuts out that you're not hanging up on them. They'll call back or at the very least not think you're a bitch :)
Jak0p 25
I understand how that is annoying, but at least you know that it will happen and you can tell your clients at the beginning of a call.
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Comments (48)
Sunflower1919 19
Explain at the start of the call that the phone lines are bad and that if it cuts out that you're not hanging up on them. They'll call back or at the very least not think you're a bitch :)
ScarredVox92 16
My thoughts exactly.
sturschaedel 27
Better yet: after the explanation, immediately ask for their phone number and call them back after you got disconnected.
Thoricsteam20 24
Hope for the best for you.
NEkoiNU 18
Thanks for the input.
Jak0p 25
I understand how that is annoying, but at least you know that it will happen and you can tell your clients at the beginning of a call.
sexymomo1234 20
Today I called a animal hospital because my cat was sick and 2 min into the call the bitch hung up on me! FML
Jak0p 25
that's what is in the FML. so not very creative of you.
UnidentifiedFun 37
Good try, you two.
Miss_Whipped 43
I know exactly where you're coming from, OP. I take calls for the technical support call center for Apple and it can be difficult positioning to customers if we ever experience issues that may affect the call flow. One thing to keep in mind is that you will have customers who will be understanding of the issues, and then others who look for any reason to be upset. As long as you're focused on helping your customer and let them know what's going on, you should be golden.
irish_lad 16
Get of your phone and back to work. Nah but just explain at the start of the call whats happening. Then **** those who don't understand
crushcrusher 33
You're not going to be a rude bitch with the right explanation about that phone problem. Your clients will understand.
brycemash 9
I like dogs
MossyMegaMan 20
Hitler did nothing wrong.
Jak0p 25
what the hell is your problem?
lyricalservant 21
That sucks. Getting verbally abused over the phone. Fyl OP.