Today, while I was working customer support, a lady hung up on me mid-sentence, and I trailed off, saying, "…aaannnddd you hung up on me like a bitch." Turned out she was still on the line and had just accidentally hit mute. FML
Collection
Halloween
A failed costume, stolen candy and a very real scare: Halloween, the one night when fear is allowed.
Today, I was on a work call when my coworker made an accidental Freudian slip. Thinking I was muted, I muttered, "That’s what she said." I wasn’t muted. FML
Today, while at work, I had to spend an hour and a half on the phone, listening to an old lady relive her entire day in excruciating detail. We're not allowed to hang up on customers, and she was extremely quick to dismiss all my attempts to steer the call back on topic. FML
Today, my boss was angry at me because I had filed a complaint about him refusing to change our phone service to something more reliable. Later, a customer called him and said I had hung up on him. I got fired. I didn't hang up on the customer, the phone service just dropped the call. FML
Today, while working at my call center, I took a phone call. The guy on the other line just yelled "FUCK YOU!" twice at the top of his lungs before hanging up on me. But of course, the phone agent is always at fault. FML
Today, at work, due to a mix up, I had to call an answering service. I am also from an answering service. We got the problem fixed but I couldn't hang up due to company policy. She couldn't hang up either. We both had to get our supervisors for permission to hang up. FML
Today, I had to call a customer. I usually try to avoid calling customers because I have a very prominent speech impediment. Well, it turns out the customer I called also has a speech impediment and thought I was mocking her. She hung up on me and filed a formal complaint with my company. FML
Today, while at work, a customer refused to speak louder, despite me asking her to do it several times. As a result, I took her order incorrectly. The customer then finally decided to raise her voice, but only to yell at me about my poor listening skills. FML
Today, while at work as a telemarketer, I called a customer on his home phone. Once I was connected, an automated voice said, "To speak with a customer, please press 1." Confused, I pressed one. I then heard loud laughter followed by, "Oh my god! What a dumbass!" before they hung up. FML
Today, I called the crisis helpline, and because my connection was cutting in and out for a moment, they hung up on me. When I called back, it was shift change, so they hung up again. FML
Today, I gave an online presentation to an important client. After I'd done my thing, I asked if there were any questions. No one responded, so I confidently ended the call… except I hadn’t ended it and they heard me mutter, “Thank fuck that’s over.” FML
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Top comments
XDsmileyDX_fml 24
In other news, I heard there's a job opening at a customer support center near you.
leptical 6
Lol you ****** up
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Comments (91)
InvertedAudio 13
bad luck on your part. probably woulda done the same tbh
OysterPearls 33
Not bad luck. Bad manners.
NeatNit 33
is it so hard to say, "hello? are you still there?"
MaddyLannister 8
when hundreds of people will hung up on you everyday then I'll ask you about good manners.
brand125 17
26 - doesnt really matter, if your going to start being rude and calling people names (unintentionally, but they were still there, so op didnt waste any time calling names) then you shouldnt be working that job
brand125 17
im not saying that theres anything wrong with venting about customers, but if you cant wait a few seconds then theres something wrong..
omgitsmoe 26
Aaaaaaaaand you ****** up like a bitch
sjbartholome 14
and you also would be suspended tbh
nlm92 15
Agreed. Especially if someone's being annoying on the phone it's common in offices for people to "release their anger" once they're off the line. certain clients can get really ******* annoying and it's ok to be angry at them, so long as it's not to their face or anything like that. Bad luck on your part OP, but I understand the frustration
Mystery_Unsolved 16
You know they hung up on you when you hear that annoying, fast paced beeping noise.
GEFStryker 29
In case you missed it 51, the 90's have passed.
blazingshot147 19
I'm taking a shot in the dark here, and assuming that the majority of you guys have never been in customer support. You deal with loud mouth idiots, to smart ass "I know what I'm doing" people, to those who don't know how to set the timer on the DVD player, all... God.... Damn.... Day..... So if you've been in customer service, you know what I'm talking about, and those who don't, count yourself lucky. (Sorry for thread jacking)
InvertedAudio 13
so im guessing everyone that thumbs'd down my comment have never worked with the public. you'll understand of you ever have to. and i didnt mean it as bad manners, i was raised right.
8313girl 28
Yes I have worked customer service in the past and some of those people can be very rude. Like they're entitled to get anything they want. So when I read what OP did, I laughed and thought maybe I'd do the same thing. Thank God I don't work customer service anymore and maybe OP shouldn't either.
RedPillSucks 33
Y'all do know that supervisors sometimes listen in on those conversations. OP could have been fired if the boss overheard
otumboo 10
i haven't worked with customers like that but from people I talked to and considering you've lived the experience it's totally understandable to be a little pissy because you deal with some awful people
GiggityGiggityGo_fml 8
#29 not sure if you've ever worked a calling job before, I have and it can be bloody hard to not let off some steam like this after a long day of people being pricks. Then again I'm a cold caller haha the most hated of all call jobs and we have to be really polite at all times..
leptical 6
Lol you ****** up
Nilorak 24
Lol you don't say
ladyLALAA 29
I worked in a call centre at the end of a call from a very abusive customer I looked at my coworker and said "What a c#nt!" Unfortunately they call had not actually ended.
XDsmileyDX_fml 24
In other news, I heard there's a job opening at a customer support center near you.
CerSpence 11
I understand if you were to do this at home, but come on OP, a certain amount of professionalism is expected at every job. YDI
ex_omer 17
And that is what you get for jumping to conclusions
ex_omer 17
And that is what you get for jumping to conclusions And the FML app crash ruined yet another one of my comments
Axipiter 24
I wonder if he bought one of those "Jump to Conclusions" mats that finally came onto the market...
incidnia 15
This should have more thumbs up, love that movie :)
markcallanan_ 20
Probably going to get fired
Arwen_Evenstar 37
The username they put in is suspended, so they seem to have gotten off without firing. Although I assume they'll be having their calls monitored very closely for a whole.
markcallanan_ 20
Oh haha sorry didn't see that #14
baxeh 29
Just be glad you got suspended rather than fired. Even if she had hung up on you, someone at your workplace could've heard you say it. YDI
XDsmileyDX_fml 24
.
CerSpence 11
Her username would certainly imply it.
InvertedAudio 13
look at the "name"
xxrogerthatxx 19
She definitely said "Be glad you've gotten SUSPENDED" as in she already seen the username.
baxeh 29
Their comments were for another one. Someone had commented and said about not knowing they were suspended. The persons comment got deleted, leaving the other two looking like douchebags. Not their fault
SauceySarah 30
I don't think it's all that bad. After continuous frustration from customers usually hanging up on OP, she probably lost her cool. It's an honest mistake, but OP should have made sure the customer had actually hung up before she said those things. We all need to vent sometimes!
temmera 16
Yes, we all do tend to get frustrated with our jobs and need to vent sometimes, but we don't do it at work. That's how people end up losing their much needed jobs. OP's lucky she only got suspended. Hopefully, this incident will be a first and last for her.
OysterPearls 33
True we need to vent, but work isn't the place. Calls drop and things happen, but it really isn't good practice to insult customers when it's a possibility that they could hear it.
sjbartholome 14
You don't vent ON THE ******* PHONE. If you thought she hung up, then you hang up the phone and vent to yourself. NOT ON THE ******* PHONE
FimogenFeels 14
OP gets PAID to deal with these people, so it's a total YDI. Unprofessional.
blazerman_fml 17
Its not easy to handle dozens of angry clients everyday.I understand your frustration.Then again its your job.You should be more professional than that and a small thing like this shouldn't really agitate you. On the plus side you can take this whole incident as a learning experience and try not to repeat your mistake next time.
Soundslikeothers 15
annnnnnd..... you shoulda just said, "miss are you still there, hello?" waited about 10-15 seconds and then hung up the phone.