Today, a customer came in with a laptop smashed beyond repair. She asked if we could recover her files, but thanks to my idiot boss's new store policy I had to ask her a bunch of questions, including if she had tried "turning it on and off." She stared at me, speechless, like I was a complete moron. FML
Collection
Halloween
A failed costume, stolen candy and a very real scare: Halloween, the one night when fear is allowed.
Today, I was chewed out by a lady who claimed the laptop she bought wouldn't turn on, and that she wanted a refund. She yelled and shoved the laptop at me, not even listening when I told her I didn't even work at that store. FML
Today, at my workplace, I saw a system crashing. I mean literally, my manager was throwing my colleague's laptop at him while shouting around the office. This is only my second day. FML
Today, a very rude older woman came in wanting to buy her first laptop. After a full hour showing her laptops and all the stuff you can do with them, she decided she didn’t want one. As a bonus, she told my manager, “He’s not very good at his job, is he?” Walk toward the light, you grave-dodging old bag. FML
Today, my 70-year-old coworker managed to do something to our shared computer for it to not boot up. This is our 4th computer since we've been working together, and he refuses to believe that he's the problem. FML
Today, I got my laptop back after lending it to my friend. It wouldn't boot, and after investigating I found out it'd been stripped of its hard drive and all its memory. When I confronted my "friend", he accused me of lying and trying to ruin his reputation. FML
Today, I had to explain to a coworker that "the little red X" next to the email title she's been pushing out of curiosity is actually the delete button. Then, I had to restore the dozen emails she'd deleted even after I told her to stop. She's a manager. I stock shelves for a living. FML
Today, at work, my computer started acting up. I told my boss I could fix it, but he told me to call the IT department instead. Neither the IT technician or his supervisor could figure it out, so I showed them what was wrong and how to fix it. I was promptly fired for wasting 2 hours of company time. FML
Today, my computer stopped connecting to the corporate network. I know what the problem is, but our tech support is so clueless that the only thing they do is utter the dreaded words, "Did you try turning it off and back on?" Meanwhile my boss is yelling at me for not getting any work done. FML
Today, I was trying to turn on my computer and couldn't. I spent twenty minutes trying to figure out what was wrong when I finally called my husband for help and made him leave work. He came in, looked at the wall, and plugged it back in. The look on his face said it all. FML
Today, I had to explain to my boss that using a wired connection instead of wifi won't stop his computer from getting viruses. He looked at me, open-mouthed and wide-eyed, like he was a 13-year-old boy and I was a pair of tits. Then he called me clueless and told me to get back to work. FML
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Top comments
Kazze 31
"Have you tried reinstalling windows?" "My disc drive is in 17 pieces, what the **** do YOU think?"
Futacy 30
Today, my laptop is smashed beyond repair, so I went into a store to get my files recovered. The man did nothing but smile and ask stupid questions like, "Did you try turning it on and off?" FML
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Comments (91)
FunGhoost 10
Well did she?
IMcPwn 12
No.
T1A2Z3 35
But when she did it started working again...
Kazze 31
"Have you tried reinstalling windows?" "My disc drive is in 17 pieces, what the **** do YOU think?"
MrSassypants 34
"It's in 17 pieces because you smashed it against some windows. I was just trying to be nice and asked if you called the window repair man."
Corgidan 12
Maybe she just had to cut Windows into 17 pieces and install them by hand?
Jaevwyn 17
Or maybe not #21
DedicatedNova 13
You can always install wit a USB ;)
skittyskatbrat 19
If you've ever had to reinstall Windows, you'll realize that's a perfectly acceptable reason for the computer to now be in 17 pieces.
Kazze 31
#79: AMEN. #48: Not if the computer is bent like a piece of tin foil around a TV antenna. #21: It's like a puzzle of frustration!
vreid 20
Try to play it cooler next time to avoid the forced awkwardness.
Bibliovore 26
Yeah. "Okay; I'm required to ask you this set of questions; even though some of them are crazy in light of your laptop's condition. Sorry about that. Now, first required question: Have you tried turning it off and on?" Get the customer laughing with you. :)
Soundslikeothers 15
Did she try running a virus scan?
pizzarollsyum 13
how awkward... im sorry op
ILikeBigButts_ 12
Hahaha
CoGhostRider 31
I would add my own disclaimer to any stupid questions I had to ask.
OnlyAvailableID 28
Deeeeeefinitely. I find that there's nothing better that builds rapport between customer and employee than talking shit about the higher ups and their policies, when they're not around of course.
Futacy 30
31- Well would you rather sound like a total idiot to the customer and possibly drive him away from returning?
skittyskatbrat 19
If the boss of the store is that incompetent, yes. I'd drive customers to a store where the employees are well-trained enough that their boss trusts them to actually know their jobs. Rather than an incompetent boss and possibly incompetent employees....
RufusBarbarossa 13
55- just because the boss is incompetent, doesn't mean the employees are. I've heard plenty of stories (from friends and FML alike) about bosses that are idiots and seem to want to put their stamp on everything, whilst the employees are reasonable human beings that are quite competent
skittyskatbrat 19
Except in this case the employee isn't even being allowed to be competent. Yep, I'd not shed a tear if a customer went elsewhere. Bad business = no customers.
Futacy 30
Today, my laptop is smashed beyond repair, so I went into a store to get my files recovered. The man did nothing but smile and ask stupid questions like, "Did you try turning it on and off?" FML
WasabiMars 21
"It's store policy for me to ask you these questions even though they may sound completely ridiculous." There you go it wasn't that difficult.
juststephhere 23
Haha are all the questions required? Maybe explain its store policy next time