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Not necessarily. People think because you work in a customer service job that you have to be pleasant to the customer despite the customer starting shit up first through negative actions which isn't always true. It depends on how much your boss cares about their employees well being. Where I work, my boss supports the employees telling customers off when the customer was rude / out of line first (if we were the ones to be rude first then of course that's different) to stand up for ourselves and not let the customer believe they can walk all over us. If OP has a caring boss, he/she would support OP standing up for themselves when the customer was in the wrong.

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If I was a customer who overheard that, I would probably say something for them just in case the employee isn't allowed to talk back. That is, if I'd managed to reclaim my jaw from the floor in time. What the hell kind of pathetic, horrible person says that to someone? Some customers... As always, fast food workers, you have my sympathy.

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#27: I think that also depends on whether its a corporate company too. I know my boss would love to see me chew someone out ( or do it himself ) , but if corporate got word he was letting that happen, HIS boss would do some chewing out.

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Too many negative votes, comment buried. Show the comment

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Too many negative votes, comment buried. Show the comment

Reminds me of the Abercrombie CEO who says his store's clothes are just for thin, good looking people, but he himself is butt fucking ugly. I bet your customer was a butt ugly prick as well.

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