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Same thing different taste
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This exact thing has happened to me too. Granted the guy was asking so that he could have it with a breakfast sandwich. Not totally unreasonable, but when I explained we didn't have any and offered to pack it so he could eat it with ketchup at home he responded by yelling at me for a good five minutes and threatening me. I'd call that unreasonable.
I also work in a coffee shop, but for whatever reason we have ketchup packets. I can see why you wouldn't though. He shouldn't have yelled about it though
Keywords
pee on him
Go with the flow. The crazies might kill you