Customers and Shopping: Customer service

Customer service

By Anonymous - 12/07/2023 22:00

Today, I handed a written complaint to a shop manager about an employee who had used foul language to my teenage daughter. I then watched as he took the complaint to the employee in question, they read it together, laughed, then the manager tore it in half and threw it in the bin. FML

I agree, your life sucks 404

You deserved it 1 011

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Same thing different taste

By Don't text and work - 23/06/2009 05:04 - France

Today, at work I got told off by my manager for texting while working. Enraged by this, I trash talked her to the new girl at work. The new girl, a.k.a. my manager's daughter. FML

I agree, your life sucks 10 152

You deserved it 68 865

By Anonymous - 31/03/2018 15:00

Today, a customer asked a question I couldn’t answer. I asked if she would wait while I consulted someone else, but she spat in my face and stormed off. My manager saw, wrote me up for refusing to help, and gave the woman a gift card for her troubles. FML

I agree, your life sucks 5 009

You deserved it 244

Let it out

By MrTandy - 16/09/2011 02:38 - United States

Today, I was working when I delivered the standard "Hello, how are you?" to a customer. He took the opportunity to tell me about his deceased wife, his estranged children, and his anal tearing. After a while, I tried to help someone else, and he complained to my manager. I was written up. FML

I agree, your life sucks 31 648

You deserved it 3 706

Do nothing

By Anonymous - 03/02/2023 02:00

Today, I watched my manager take his entire in tray of customer complaints and tip them straight into the recycling without reading them. At least this explains why we are consistently the “best store in the region for customer satisfaction.” Now I don’t know what to do about what I saw FML

I agree, your life sucks 774

You deserved it 119

By Username - 28/02/2011 16:26

Today, my assistant manager was arguing with a customer. I interjected letting the customer know that "we want everything to be copacetic." After the customer left, I received a write up for using "big words." FML

I agree, your life sucks 29 890

You deserved it 5 399

Storage wars

By ADayAtATime - 20/04/2024 06:00 - Australia - Wacol

Today, I brought my daughter to work with me. When we walked in, a client was blowing up at my boss, all because as my boss was walking past his storage unit, he glanced in and was about to compliment how neat it was. After my boss left, I had to deal with the aftermath, which left my daughter terrified of this man. FML

I agree, your life sucks 335

You deserved it 86

By maleficunt - 03/06/2014 20:44 - United Kingdom - Cannock

Today, a customer yelled at me so furiously that she sprayed my face with spittle. I had to stand there, smiling and politely explaining that I needed to see a receipt before I could give her a refund. When she finally gave up and left, my boss bitched me out for "provoking the customer". FML

I agree, your life sucks 46 984

You deserved it 4 022

By jaa319 - 30/10/2016 06:35 - United States

Today, a customer asked for my manager's number, my bosses number, corporate's number and filled out a complaint form, all because we kindly asked him not to sit his kid on the counter due to safety concerns. FML

I agree, your life sucks 10 335

You deserved it 622

By Anonymous - 07/03/2012 06:46 - United States

Today, at work, we had an extremely rude customer who started cussing at us, and my coworker started cussing back. I jumped on the register to quickly bring down the line, and apologized to everyone for the scene. A secret shopper was in the line and claimed that I was rude. I got written up. FML

I agree, your life sucks 29 897

You deserved it 2 474

By Anonymous - 11/03/2018 01:30

Today, my manager cussed me out for being unable to keep a customer happy. That "customer" was a senile old twit who had wandered away from his carer, thought our shop was his living room, and demanded to know who replaced all his furniture. FML

I agree, your life sucks 4 420

You deserved it 389

Anderling 32

Wednesday 12 July 2023 22:33

If I got handed an actual physical letter of complaint for “foul language” in the year 2023 I would probably laugh too, honestly. Feels like it came out of the 1950s. Not to mention that given the manager’s further reaction of doing nothing at all, I doubt that the language used was really as bad as you seem to think it is.

Brightside86 30

Thursday 13 July 2023 6:27

I'm curious what the whole story is. My guess is your daughter was doing something objectionable and managed to batter the employees nerves until they snapped.

Comments

Anderling 32

Wednesday 12 July 2023 22:33

poopface82 18

Thursday 13 July 2023 0:52

Unpopular opinion: foul language at work is always unprofessional, and that employee should have been fired. Sorry that happened; those people are assholes.

Billsonhamsen 17

Thursday 13 July 2023 5:16

Think about the toxicity found on this site that causes the users to get mad at someone for thinking that bad language at work in a public facing position is not just not bad but so good that they dislike you even saying anything about it. Sorry for the run on sentence.

HayNow 11

Thursday 13 July 2023 16:26

No such thing as foul language. It's subjective and to each their own.

Iamthebanzai22 20

Thursday 13 July 2023 2:42

One word: Hellopeter

Brightside86 30

Thursday 13 July 2023 6:27

I'm curious what the whole story is. My guess is your daughter was doing something objectionable and managed to batter the employees nerves until they snapped.

BurnInDemonFire 33

Friday 14 July 2023 2:24

You've omitted half of the story, and that makes it seem like your daughter isn't as innocent in all of this as you'd like us to believe.

Crowned Sataness 12

Friday 14 July 2023 17:45

Did she do something your sweet innocent angel would "never do?" Or did he *gasp* use the word heck? He didn't cuss her out for no reason This isn't the world to raise a fragile child in. you won't always be there to protect her and this world will eat her alive