Today, in the fitting room at Old Navy, a customer asked me if we sold Calvin Klein jeans. I replied "no ma'am, this isn't a department store, we only sell Old Navy jeans." She left, and complained to my manager, who informed me that "the customer is always right." FML
Collection
Fall
Dead leaves, the first cold of the season and an umbrella flipped inside out: fall, the season of grace.
Today, I went shopping for a new pair of jeans. I was feeling good about the fact that I was going down a waist size until the cashier decided to discuss with me, three co-workers, and the ten other people in line how she didn't even know jeans came in sizes that big. FML
Today, a customer said the pants she was buying rang up more than advertised. I quietly told her plus-sizes were not on sale. The customer yelled in front of a whole line of people, "So I'm fat and can't read! Any other insults you'd like to throw at me?" and stormed out of the store. FML
Today, a heavy set lady came to my boutique asking for our "largest" 28in size jeans. I decided to humor her by giving a 52 mislabeled as a 28. It fit perfectly! She happily bought it and left. Later, her mother, who is a Super Karen and twice her size, came to complain about me to the owner for bodyshaming her daughter. FML
Today, a customer yelled at me because we didn't have any laptops in stock. I work at a clothing store. FML
Today, I was in a department store with my three year old daughter to buy some new jeans. I took her into the dressing room with me and as I began to take off my pants she yells, "Mommy, you can't go peepee in here!!" I am no longer welcome in that particular store. FML
Today, a customer told me that there was no way he was paying for his shopping. He then walked off. As it turns out, the customer IS always right. FML
Today, while standing in line at the grocery store, I noticed that myself and the woman in front of me were wearing the same shirt. As she was about to leave, I said to her "Hey! I'm wearing that shirt!" She turned to me and replied, "Not in THIS size you aren't." FML
Today, I thought the cashier said the new blouse I picked out was ugly as she was ringing me up. I'm really self-conscious about my fashion sense, so I snapped and started yelling at her. It wasn't until she was close to tears did I find out she said "lovely" not "ugly". So, that's another store I can't go back to. FML
Today, I went shopping with a friend. She went to try some clothes on and came out to ask for my opinion. "Hell no! That shirt is awful!" She wanted to show me the pants. The shirt was hers. FML
Today, I went shopping with my grandma. Told her I saw a pretty dress I liked. She asked me who would fit in that? When I replied they have it in different sizes. She replied with, "Yeah but definitely not yours.". FML
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Top comments
Jimboom 12
**** her! **** her right in the ear!
ionelementz112 0
Have a friend pose as a customer and give you a home made coupon that says "All the shit I want for free". They're the customer; they're right.
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Comments (117)
sidewinderbudd 0
What were you expected to do? be like "No but I'm wearing Calvin Klein jeans right now, and I'm willing to negotiate a price if you want them"? Seriously......
jesskaa 0
haha i used to work at old navy and i got asked that alll the time and i did the same thing you did . customers are maddd stupid
viturningviolet 0
You're right, customers are all idiots just by virtue of being customers AND your manager should get over himself. BUT you could've just said "No, ma'am, sorry, we don't," and saved yourself some words and a scolding from your manager. Because the idiot customers are always right, especially when they're wrong.
BJacobs 0
she probably didn't tell your manager the whole story, customers always twist things around to make it look better for them. more than likely she told your manager 'you refused to help her find the jeans she wanted' or something along those lines.
speedHog 0
"no ma'am, this isn't a department store, we only sell Old Navy jeans." change to: "Very sorry ma'am, we only have Old Navy jeans available." Using "sorry" in this way can mean that you are sympathetic to her plight - customers love that. makes them feel that someone cares about their interest. They are easier to deal with and become receptive to you rather than just going around you. Understand? if you wanted to follow up: "have you tried perhaps one of the department stores?" or suggest her a place she could try. Leave out "this isn't a department store, " While you might have meant it innocently.. and you're probably thinking your informing her of something but saying it this way can be taken to indicate that she had made the error in judgement for walking into your store. The only function it served here is to crtique her. which in turn just made an opening to a pointless confrontation. While some things may be true, it's not a department store.. etc.. some things are best left unsaid and uncomplicated. But worst of all in your story, your manager should know enough about this to have explained it to you if he was worth the paycheck he stands on. That's where he's at fault, he needs to investigate thoroughly the story on both sides, train you on what he wants to hear you say to customers. Guide you. Manage you. "Customer is always right" means he doesn't know how to fix it. He's got nuthin. he just feels like a big man for saying something he heard on television back in the 80s. Regardless of how inane it sounds. he sounds useless and easily expendable
CraziiCassi 0
I work at Old Navy too, Black Friday was my first day, I was in the fitting room and it was packed and a woman asked me to get her daughter a size smaller jean. I told her I couldn't leave my post because the store was so busy. She complained to my manager. From my first day I had a bad rep.
natetheninja 0
"the customer is always an asshole." -mallrats
SRMB4life 0
So...what were you supposed to do? Tell her "yes" and then have her complain to your supervisor that you lied to her? Tell her to piss off.
greenfinch 0
You should post this on www.notalwaysright.com
ronnidee 0
wow, so are you supposed to go to another store and buy them for her? i hate work, people are always such a-holes.