Today, at work, we had an extremely rude customer who started cussing at us, and my coworker started cussing back. I jumped on the register to quickly bring down the line, and apologized to everyone for the scene. A secret shopper was in the line and claimed that I was rude. I got written up. FML
Collection
Fall
Dead leaves, the first cold of the season and an umbrella flipped inside out: fall, the season of grace.
Today, the most obnoxious customer came into my job. She surprisingly scrutinized everything I did. She even mentioned I didn’t offer our store credit card (I honestly forgot due to being overwhelmed by her rude attitude). Turns out she was a secret shopper. Apparently, I failed her little tests. I was fired. FML
Today, at work, I had a customer accuse me of taking the giftcard I had issued her for her return, after spending 15 minutes trying to fix her screwed up transaction. She began to yell, and follow me around the store. Security had to intervene and I had to be locked in an office until she left. FML
Today, I was working when I delivered the standard "Hello, how are you?" to a customer. He took the opportunity to tell me about his deceased wife, his estranged children, and his anal tearing. After a while, I tried to help someone else, and he complained to my manager. I was written up. FML
Today, I had a formal complaint filed against me for being outrageously rude to a customer. All I did was tell a customer that she couldn't use food stamps at the movie theater. FML
Today, a customer asked a question I couldn’t answer. I asked if she would wait while I consulted someone else, but she spat in my face and stormed off. My manager saw, wrote me up for refusing to help, and gave the woman a gift card for her troubles. FML
Today, a customer at work said his table was dirty. I asked which one he was sitting at so I could clean it for him. For some bizarre reason he got pissed and called my manager over. He ended up reporting us to corporate, and my manager got written up. He's blaming me for everything. FML
Today, my assistant manager was arguing with a customer. I interjected letting the customer know that "we want everything to be copacetic." After the customer left, I received a write up for using "big words." FML
Today, I assisted a customer at work. She was asking me all sorts of stupid questions and acting like an entitled, spoiled brat. When she left, since I had a mask on, I meant to mouth, "Stupid bitch" but I blurted it out loud. Everyone heard. I was fired. FML
Today, I got written up for insulting a customer last week, who then rang up to complain about my bad attitude. I was on vacation all last week. My boss doesn't believe me. FML
Today, a customer yelled at me so furiously that she sprayed my face with spittle. I had to stand there, smiling and politely explaining that I needed to see a receipt before I could give her a refund. When she finally gave up and left, my boss bitched me out for "provoking the customer". FML
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Top comments
Sinamoi 18
No good deed goes unpunished.
perdix 31
That's why I always carry a little notepad and a pen when I go to a store, look around furtively and mumble into my lapel. They think I'm a secret shopper and treat me like a king.
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Comments (117)
pattipan 7
Secret Shoppers lie and give people bad reviews because if they gave good ones, managers would realize they had good employees and didn't need Secret Shoppers to spy on the staff. The Secret Shoppers would be out of an easy paycheck so they make up bad stuff to create a fake need for their services.
taerts 9
There must be more effective ways to evaluate employees. Clearly, it's not working. Op, FYL :(
bluntbeak 6
What are secret shoppers...?
pattipan 7
This was already answered in an earlier post, but Secret Shoppers are people who are hired by a store to pretend to be customers so they can report back to management about the way they were treated by the staff. In theory this is supposed to be a management tool to help retailers identify and correct employees whose sales professionalism is less than exemplary but it has degenerated into a bunch of assholes who make easy money by pretend shopping and then lying about how poorly they were treated. Management then goes apeshit on the staff and sends the shoppers back around to see if things have improved. Of course they haven't since the shoppers are liars so they say the service still sucks and the circle keeps going around. If the shoppers said the service was fine, management would realize it didn't need the shoppers because the staff was doing a good job so the shoppers would be fired. Hence, shoppers are essentially people who make a living by lying about the people who wait on you in stores.
coried91 28
Very thorough comment. Too thorough.
BloodFaerie 21
I have learned after years in retail and customer service, that no matter how nice you are to people there is going to be someone that complains about you... and management is always going to side with them no matter if it's a lie or not... and still, I am amazed that there are people out there that have no problem trying to make you lose your job and health benefits - your very livelihood - when they don't even know you and over something that may be wrong or even something the customer did themselves... ugh
DarthPingu 0
#102 ... I know exactly what you mean. What the hell is wrong with people?
FajitaFreak 3
Blood, I couldn't have said it better myself. The fact that some people out there will actually take their arrogant pathetic selves and try to get someone else fired is beyond comprehension. That's evil. They depend on that job for their very survival. How can people be so heartless in this economy? So self centered?
ymhbuckshot 0
Sounds like Kroger...
DarthPingu 0
Sounds like where I used to work. No good deed goes unpunished. I did everything I could to kiss customer ass. Everything short of breaking company policy, and it was never good enough. I always got written up for being "the rude little girl." They finally just fired me. F*ckers.
alychick 5
Wow whoever did that is a dickface
Auric 9
Is this on NotAlwaysRight yet?
LyricaSilvan 30
You're rude for apologizing and trying to get things back on track...Right. That makes COMPLETE sense. That secret shopper was an idiot.