Today, a customer complained about me for getting their order wrong. This would have been fine if they hadn't sent their ten-year-old kid to order for them. FML
Collection
Halloween
A failed costume, stolen candy and a very real scare: Halloween, the one night when fear is allowed.
Today, I got sent home from work after a customer's daughter kicked me in the balls because her order was wrong. She was 6 years-old. FML
Today, a customer asked for my manager's number, my bosses number, corporate's number and filled out a complaint form, all because we kindly asked him not to sit his kid on the counter due to safety concerns. FML
Today, I had a customer scream at me for ruining their child's birthday party. They had bought a Piñata from me and didn't know they had to fill it themselves. The kids had hit it open and it was empty. FML
Today, a customer filed a formal complaint with corporate about me, because I wouldn't help her find things she wanted while I was off the clock. We were in a completely different store than the one where I actually work. FML
Today, I was verbally harassed by a customer because I wouldn’t give her special treatment after her meal was incorrect. I offered her a refund and a coupon for a free meal, which she refused before calling me a stupid kid who wouldn’t do anything to help her. FML
Today, while at work, a customer refused to speak louder, despite me asking her to do it several times. As a result, I took her order incorrectly. The customer then finally decided to raise her voice, but only to yell at me about my poor listening skills. FML
Today, a customer filed a complaint against me because my coworker took too long to do a price check. I hate my job. FML
Today, I got yelled at for providing horrible customer service, in a store I don't even work for. FML
Today, I told a customer the bread he wanted has been discontinued. He replied with, "Are you serious? What is your name? I'm going up front to complain about you." I still don't understand how that's specifically my fault. FML
Today, nine hours into a ten-hour shift, I accidentally told a customer, "You're a problem!" instead of, "You're welcome!" or, "No problem!" She gave me a dirty look and hurried off before I could correct myself. FML
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Top comments
TheTardis123 11
Well if the kid ordered incorrectly FYL. Doesn't mean it couldn't have been your fault, everyone makes mistakes.
tdawg91 17
The motto has changed in recent years, it's now "the customer is usually an asshole or an idiot but smile and nod anyway incase they sue or put up a yelp review "
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Comments (20)
Rented_eyebrows 18
Ooh shiit.. I made it big shout out to my mum and dad thank you for everything.. Wooop woop 1st
SuperCasual 13
Please, never comment anything ever again.
Rented_eyebrows 18
k.
Cads1 24
Comment moderated for rule-breaking.
Lol, blame your mistake on a small child. How responsible.
ZacPalmer 12
The whole point of the FML is to show how the customer complained about the order bring wrong because of a small child ordering it. So it wasn't their mistake, it was the child's for ordering it wrong. You're a different kind of stupid.
Cads1 24
I think the same as #13. But strange that the order could be wrong when it had to be payed for. When the child came back with the wrong change don't you think that would have been a cue for the parents to check on the order? Or by some random freak of nature he got the order wrong but it still equaled the correct amount.
toaster87 19
I doubt the parents counted up exactly how much everything was going to cost, included taxes and knew exactly how much change they were due back... They probably just gave the kid $20 and said go order this this and this!
logicnazi 18
#14, #2 is clearly joking. You're incredibly ill-witted for someone who is so incredibly sure of him/herself. I think everyone got the FML just fine. Or at least, #2 clearly did and was just responding "sure... Blame it on the kid."
cameron6731 13
How would he know he was joking? You cannot use sarcasm in text, it doesn't work.
adamg214 7
You can, you just need to use common sense and it's easy to spot.
tantanpanda 26
#14, it's CLEARLY OBVIOUS that #2 was not joking. The lol and referring to OP as responsible is clearly sarcasm. Since #2's implying OP Isn't responsible, he thinks OP is to blame and #14 is justified in his response.
Cads1 24
You could try asking me if I was joking or not.
BlueXephos 10
Rules of Customer Service: Rule 1: The customer is always right. Rule 2: If you think the customer is wrong, please check rule #1.
smbridges 15
No I believe the rule is The customer is always right even if they are completely ******* wrong/stupid
tdawg91 17
The motto has changed in recent years, it's now "the customer is usually an asshole or an idiot but smile and nod anyway incase they sue or put up a yelp review "
knobatnight 14
The plaque Squidward, the plaque!
TheTardis123 11
Well if the kid ordered incorrectly FYL. Doesn't mean it couldn't have been your fault, everyone makes mistakes.
Angmar5462 4
True, I was gonna say what if the kid ordered correctly and OP's just using the kid to cover their mistake
abNormal62 23
You failed mind reading? Your future. Isn't so bright. Pass on the shades
Welshite 40
Why are you. Talking like this?
abNormal62 23
Voice activated dictation didn't proofread before I validated. Punctuation when in unintentionally
AbtractAngela 17
It was obviously the kid's fault. Of course 10 year olds are incapable of remembering a simple fast food order. What kind of parent would dare tell their child what to order then trust their kid with the responsibility of not getting it wrong?
wantmeasandwich 26
Not sure if you're serious or being sarcastic.
brand125 17
the point is the child ordered wrong and the parents blamed it on the op. as someone who works customer service, its annoying to be chewed at all the time for things that arnt your fault. especially when the customers are hard to understand and order incorectly (in this case its a kid who couldnt handle the task and the parents are the ones bwing annoying, but for me its seniors who are senile and litterly forget to ask for something then claim they did. im not a mind reader)
Ruffneck101 12
Completely agree. Back in highschool I had a child come and get food from our store, only for the father to come back 45 minutes later with the food completely untouched and began scolding us for giving "cold" food. The lack of common sense with some people is unbelievable.
danthehuman 29
Next, the kid complains for not getting 100 chicken nuggets.
Divine_Mamma 11
Shut up
Tournesol143 28
Tip for future scenarios like this: repeat the order back to them and get them to confirm. If it's a ten year old kid I would even suggest giving them the itemised receipt after they confirm and telling them to show it to their parents. One other point: the ten year kid had to pay for the order when he made it, right? So how far off could it be?
toaster87 19
More than likely the kid or OP forgot to remove items off what was ordered/add items on to what was ordered, but for the most part, at fast food places, most items are similarly priced, and the order could have been way off.
Jefffz 13
Parents often fail to see that their kids are not perfect, but are in fact quite the opposite
tormcn 26
I've seen people do that to get free food added to their order.. I kid you not.