Today, at the café I work at, I was yelled at by a woman because the drinks and food she ordered were "taking too long". Before I had the chance to get a word in, she stormed out and said she would never come back. I didn't get the chance to inform her that she hadn't ordered yet. FML
Collection
Fall
Dead leaves, the first cold of the season and an umbrella flipped inside out: fall, the season of grace.
Today, I was yelled at by a customer, who was upset over having waited twenty minutes for a waiter to come take her order. Maybe it would be understandable, if she was sitting in an actual restaurant, and not a serve-yourself coffee house. FML
Today, a woman came up to me at work and screamed at me for "taking forever" to come and wait at her table. I work at Wendy's. FML
Today, while at work, a customer refused to speak louder, despite me asking her to do it several times. As a result, I took her order incorrectly. The customer then finally decided to raise her voice, but only to yell at me about my poor listening skills. FML
Today, at work, a customer came in and ordered a "Butterbeer Frappuccino." When I said we serve no such thing, she yelled at me for "lying" to her, saying she knew about our "secret menu." She ended up complaining to my manager and demanded that he fire me. FML
Today, while working as a barista, a customer yelled about her muffins and butter not being ready since she only had a "short time to eat". There were 7 tip giving customers ahead of her, but I rushed her order. She gave no tip and stayed for over an hour. FML
Today, a customer screamed at me, because her iced coffee tasted exactly like coffee, and she hates coffee. Sadly, this isn't even the most insane person I've had to deal with at this job. FML
Today, I was working when an older lady came up to buy a coffee. Her son cried for a cup of whipped cream to snack on. She shook her head, silently telling me to say no. I said we were out. The mother took her drink and said, "I'm sorry honey, but the mean man said you couldn't have any." FML
Today, while working the drive-through, a woman ordered a large coffee with four creams. I handed her the coffee, and she took a sip. She then hurled it at me, screaming, "I said four creams, not five!" and sped off, leaving me drenched in hot coffee. FML
Today, at work, I got to wait on one of those tables where everyone had very complex orders, and some of them sent their food back. When the time finally came for me to bring them their check and receive my well-earned tip, I returned only to discover that they'd dined and dashed. FML
Today, at work, I was trying to repeat an order back to this guy, when his drunk girlfriend started to interrupt me. Whenever I would open my mouth, she would say "Blah blah blah." Literally. Eventually, I gave up. I got his order wrong, and got yelled at by my manager for not repeating his order. FML
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Top comments
RoyalBeast16 7
At least you're still getting paid.
SHAMUS_the_WITTY 18
This is why I avoid working in the service industry. I couldn't deal with that much stupidity on a daily basis.
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Comments (80)
YangTheWolf 2
She must've been hitting the bottle before she even got there.
wildcats909 9
If it's anything like Starbucks... Did she just go straight to the "pick up here" line, having physically but not mentally skipped the "order here" line?!
AlaskanG 27
So did it take that long for a server to go over to take her order?
smokecloud_ 37
I'm kind of wondering the same thing. Was this somewhere where you order at the counter or does it have table service? OP, I've been in food service for 12 years so I feel your pain. People are often idiots. Hopefully you get out and do something you love, or do what I do and find a great reataurant with great people you love working at. :)
meli1195 31
Good riddance
askullnamedbilly 33
Are you absolutely sure she didn't? Unless you were the only waitress at the café at the time, someone else could've taken her order and forgot about it. Yes, there are a lot of asshole customers in the service industry, but the workers mess up too.
negb 30
This is very true, I have this happen probably once a week at my job at a cafe.
chinaski7628 32
While this is a valid point, wouldn't OP have realized this was the case if an order of food came up but there was no one to serve it to? If that were the case, it would be a different FML.
askullnamedbilly 33
No, I mean actually forgot about it. As in, didn't remember that an order was placed at all, and didn't notify the people responsible for assembling that order. While this shouldn't happen, it does when there are a lot of customers and the staff is a bit overworked. Unless OP was the only one working at the time, there is no way they could know that none of the other staff took the customer's order and simply messed up. I actually think it's rather strange that they immediately assumed the customer hadn't ordered anything just because OP didn't remember taking the order themselves.
False_Stupidity 42
It sounds to me like it was an order at the counter type cafe like Gloria Jeans, so the OP would very likely know who has ordered or not if they are on the till.
justtheotherguy 12
Jeez, how long does it take for you guyz to read a persons mind & get her, her food & drinks.. People like you are a big loss to the company.. You lost a customer & its coming straight out of your paycheck .. YDI OP
cosmicriver 17
Right? They need to take a look at the mind reading training program, so that they can better train there employees to read the minds of the customers'. I mean....gosh, that is just common sense.
Ilikepie467 10
You should have gone after her with half eaten food from another table
cheflife 7
Welcome to the industry! It sucks but it has many rewards. BOH is better though! ;)
smokecloud_ 37
Nah, FOH all the way. Every day is payday!! ;)
cheflife 7
I'll take weekly pay and not getting bitched at by customers any day
Parcivel 21
Damn customers "always being right". You don't order, no food for you.
brandoneyez1 25
Working in customer service you learn that ... People are stupid.