Today, working in customer support, I received a call from a woman who'd just been robbed. My supervisor asked what was taking so long; I told him that she was hysterical. He took my phone and told her to call back when she had her "shit together", then hung up. I take orders from this dude. FML
Collection
Autumn: Leaves and Laughter
When the leaves fall, the laughter rises. Discover autumn stories as crisp as dried leaves!
Today, while out to lunch, my sister called me and asked me to pick her up from the mall. I told her she'd have to wait. She got pissed off and started cursing at me, so I hung up on her. She called me back 37 times until I answered and yelled "WILL YOU LEAVE ME THE FUCK ALONE?" It was my boss. FML
Today, while working at my call center, I took a phone call. The guy on the other line just yelled "FUCK YOU!" twice at the top of his lungs before hanging up on me. But of course, the phone agent is always at fault. FML
Today, at work, I was about to close a big sale, when a coworker rushed over and said there was a call for me in the office. He heavily implied my mom had died, and I rushed out. After I figured out there was no call and that my mom was fine, he'd already stolen my sale and the commission. FML
Today, at work, I had a customer accuse me of taking the giftcard I had issued her for her return, after spending 15 minutes trying to fix her screwed up transaction. She began to yell, and follow me around the store. Security had to intervene and I had to be locked in an office until she left. FML
Today, while at work, I had to spend an hour and a half on the phone, listening to an old lady relive her entire day in excruciating detail. We're not allowed to hang up on customers, and she was extremely quick to dismiss all my attempts to steer the call back on topic. FML
Today, while I was working customer support, a lady hung up on me mid-sentence, and I trailed off, saying, "…aaannnddd you hung up on me like a bitch." Turned out she was still on the line and had just accidentally hit mute. FML
Today, I called the crisis helpline, and because my connection was cutting in and out for a moment, they hung up on me. When I called back, it was shift change, so they hung up again. FML
Today, at work, due to a mix up, I had to call an answering service. I am also from an answering service. We got the problem fixed but I couldn't hang up due to company policy. She couldn't hang up either. We both had to get our supervisors for permission to hang up. FML
Today, at work, I took a call from an angry customer. After listening to his problem and fully explaining how we could fix it, he called me a stupid girl and said I need more training as I obviously know nothing about my job. I'm the company training coordinator. FML
Today, I saw my car being broken into on the street below my apartment. Too scared to stop them myself, I called the police. Before I could even tell them what was going on, they put me on hold. It was a good 5 minutes before I realized they'd hung up on me. FML
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Top comments
deloria_fml 22
You have the worst boss. I'm proud of you for treating her like a person though.
ManInTheMachine 19
OP: What the **** man? Supervisor: What? All she has to do is disarm the robber without getting herself and others killed, restrain him, and call the cops! Shit, people these days can't do anything... Your supervisor is obviously Clark Kent, OP. He just can't understand how us mere mortals handle things.
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Comments (71)
VonBlitzkrieg 27
Customer support? Where?
s0m3guy2010 21
Hopefully not a suicide hotline.
BlueFlatts 20
Robbed of life?
ardencred 7
In the I don't give a rats ass corp
LittleMagicWolf 7
Not to derail this, but... Blitzkrieg's display pic.
K410 18
Probably at EA
deloria_fml 22
You have the worst boss. I'm proud of you for treating her like a person though.
Damian95 16
Sounds like you take orders from an ass, not a man.
9lashes 15
it is sad and i would be frightened too but this is a little funny
XxDevilxXGt 26
The boss is an ass, but maybe since OP said she was hysterical and she"just got robbed", he probably thought she was lying. Who calls customer support before calling the police after getting robbed? Although in this world today...
ApollosMyth 22
We don't know who she called first 35.
ManInTheMachine 19
OP: What the **** man? Supervisor: What? All she has to do is disarm the robber without getting herself and others killed, restrain him, and call the cops! Shit, people these days can't do anything... Your supervisor is obviously Clark Kent, OP. He just can't understand how us mere mortals handle things.
Why_Not_Guy 9
OP never said that the robber was still there. The last probably came home to her house that had been robbed and called them for support. Unless they are security, it's not their job to deal with a frantic lady on the phone. The boss actually did what he was supposed to do.
ManInTheMachine 19
The boss did what he was supposed to do? Are you?...I... ****, I won't even bother.
BlueFlatts 20
Last I read, customer service is supposed to help out the customer in any and every way they can. Not hang up when the customer is in the middle of a crisis. Has something about that definition changed? Or do I expect too much from society.
FightMyLiger 19
If she was JUST robbed, she should be talking to the police, and if she is still losing her shit after they leave, a counselor. There's a lot we don't know about this FML but surely you don't expect a customer service hotline to solve a robbery, except to maybe to put a hold on a credit line. In other words, the boss is an asshole but he's not wrong.
Soloman212 28
I get what number 15 is trying to say. Assuming that the company that OP works for isn't in the security business, or insurance or anything, which is the impression I got from it, they don't need to handle a hysteric customer, from a professional standpoint, although as a human being I don't think you'd be so hard on them.
Why_Not_Guy 9
That's exactly the point I was trying to make.
lilhellian 26
Boss job description: High school degree optional but not required. Preferably no compassion. Must maintain dominance.
Pyro_Wolf 17
Shit....I might know who my future boss could be then....
\ 28
I smell a sociopath
MathildeDamm 17
Mean boss.
countryrose92 23
I agree your life sucks simply because you work in a call center. The fact that this man is your boss makes it suck even more. Sorry op. good luck!!
pimpcrackerz 7
what comes around goes around... karmas a bitch
lionheart822 13
At least get the phrase right, numb nuts. Also, OP did nothing wrong here. So your comment is invalid.
lionheart822 13
Unless of course you were directing it to the supervisor. In which case, I apologize.
pmadNess 16
I thought it was about the supervisor. And technically he is correct... Something must come before it can go!
WonkeyDonkey 10
What goes around comes around is very true but Karma's only a bitch if you are ;)
gracehi 31
Seriously, what's that lady's problem? It's not as if the security and sanctity of her home had been violated and her valuable possessions taken... Oh wait...
BVBarmy_girl 22
Jeez, I hope your boss will be robbed, just so he can try and keep his own shit together..
BellaBelle_fml 23
Yea the boss is a douche. But wishing possible harm on him, or maybe even his family, is a bit harsh.
BVBarmy_girl 22
Reading your reply, I get why people down-thumb this comment. But I might just mention, I would never wish harm on anyone, I just think he needs a little karma slapping his face :i
mackdeezy 22
He's a moron. If you read past FML's, that's the requirement to be a supervisor.
annie_nk 22
It's a requirement to be rude and swear at paying customers??
slytherbitch 15
#11 was joking, I'd assume.