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Today, I withdrew $120 from the ATM at the hotel I'm staying at, only to have no money come out. When I talked to the concierge, who witnessed the whole thing, she said it had been happening all day and that the machine was broken. My bank says it's the hotel's problem, and the hotel says it's the bank's problem. Either way, I'm out $120. FML
OK, this has never happened to me, but that's completely unacceptable. You don't have the money, they're not out of the money, there should be no problem refunding it.. I wouldn't give up on this one.
First, THEY SHOULD'VE UNPLUGGED IT AND PUT UP A BIG SIGN SAYING OUT OF ORDER!!! WHY DIDN'T THEY?!?!?!?
Second, it's definitely the hotel's problem. They should reimburse. If not, get them to talk to the bank. Let them sort it out with each other for you.
Speak your mind, but please try and be respectful.
Monday 30 November 2015