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Today, I withdrew $120 from the ATM at the hotel I'm staying at, only to have no money come out. When I talked to the concierge, who witnessed the whole thing, she said it had been happening all day and that the machine was broken. My bank says it's the hotel's problem, and the hotel says it's the bank's problem. Either way, I'm out $120. FML
OK, this has never happened to me, but that's completely unacceptable. You don't have the money, they're not out of the money, there should be no problem refunding it.. I wouldn't give up on this one.
I work for an atm company. What you have to do is call the number on the back of your card and file a transaction dispute; give them the sequence number and the name of the business where you used the ATM. Your financial institution contacts the ATM company. They have 5-10 business days to dispute it. If they don't the money gets ACH'ed back into your account. If they do the receipt they provide from the ATM itself should prove you didn't get your money. Your money is not lost.
Speak your mind, but please try and be respectful.