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Trolled by technology

By Rightswiper - / Wednesday 26 July 2017 05:00 / South Africa
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By  Arcady_fml  |  7

I guess I just don't understand why they would replace your card the first time free of charge but then turn around and make you pay for a replacement card the second time if it's due to their faulty machine. Unless they told you not to use the ATM after the first time and you used it anyways??

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By  Arcady_fml  |  7

I guess I just don't understand why they would replace your card the first time free of charge but then turn around and make you pay for a replacement card the second time if it's due to their faulty machine. Unless they told you not to use the ATM after the first time and you used it anyways??

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  bartsj1988  |  7

If the machine is faulty, then why would you need to replace the card at all? Just try a different machine or ask the teller to make a withdrawal of your account.

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  DRpotato312  |  6

when you withdraw money from an atm your card goes into the machine and comes back out after the transaction. if you put your card into the atm and then it says out of order you cant get it back out so you have to replace it

By  zeffra13  |  30

They should be able to get the card out whenever they access the machine to add cash or take care of checks. This happened to a friend once (not at the bank's ATM though) & they said they could get her card back in a few days. I think some machines are set to auto shred cards if you enter your PIN wrong too many times, so I hope that's not the case here due to the malfunction.

By  sakurose  |  9

I just don't get why you didn't go 'oh and can I pull cash out while I'm standing here and you are giving me a new card' that way you had ID and proof of who you were and your account.

By  Loraz  |  4

It's like getting as far as the ATM about to dish the money out when suddenly the "out of order" appears. No money, got the card. And then spent DAYS fighting the bank because the withdrawal amount had been taken from my account, without me ever receiving the money.

By  drego5  |  24

Get a different bank. Specifically a Credit Union. There's a bunch that no longer have a requirement about where you live. I use Bethpage, and I don't live in NY. It's a great CU, mostly fee-free. No minimum balances, free checks. Good luck.

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