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By Coryj1220 / Wednesday 26 March 2014 03:53 / United States - Louisville
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I worked at Dairy Queen the summer after my senior year of high school and once had a woman complain that her ice cream was melting. I told her that if she leaves ice cream out long enough, it melts. She didn't understand that concept and complained to my manager, who promptly yelled at me for angering a customer. I feel your pain OP.

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87-i can understand that, but a lot of managers don't do it for show, they actually write up or punish employees for things like that. keeping the customer happy is fine, but you shouldn't shit on your employees to do it.

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I once worked in a grocery store as a cashier and a man came in and asked me if we had a produce section. The way the store was set up, he literally had to walk through 8 rows of vegetables before reaching me. There is little hope for some.

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You think that's bad? Once when I worked retail I had a woman accuse me of using my cash register to steal money from her bank account and keep it for myself. Her debit card had insufficient funds and the manager had to call the cops to stop her little fit.

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And unfortunately there are managers who are oblivious to the fact that most customers are idiots. I personally think the manager is worse than the customer in this situation.

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It's that "Customer is Always Right" crap. Customers can be idiots,but they are the ones with the money. Sometimes you have to deal with those kind of people.just part of the job.

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I was thinking maybe a Guinness? You have to let them sit for a while or something. That being said, it would have been easy to pour three of them and let them all set together. That's my guess.

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A personal theory of mine, having worked in more than one fast-food restaurant, seems to be that some people's maturity level just locks in once they turn six years old. The "Customer is Always Right" policy doesn't really play in the favor of the workers, rather the companies themselves. As long as they continue to get money from the customers, why would they give a damn about "punishing" an easily replaceable staff member who they have to pay to keep around? If I'm perceived to be losing money for the restaurant because a particular customer happens to be ridiculously imbecilic, I'm obviously the root cause. Oh, God Bless America, right?

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98 - I think you're missing the point. By chuckling at the customer you made them feel bad which is never good customer service. In the future if you can't present yourself in a professional manner to customers request all future employers to keep you in the back so you won't run into this problem.

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105- Suuuure, act professional every single day, all day long. Why don't I just replace you with a robot? It'd be much cheaper than keeping you around, pretending you're a robot. You've never worked in the food- or customer service industries, have you?

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I chuckled because the answer was in the question. I really wouldn't say that minimum wage is worth sacrificing a sense of humor over. It's not like I was intentionally insulting them, I actually thought that the customer was joking, and I responded to their question with as much sincerity as I could muster for such a ridiculous question.

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107 - I have worked in the food service industry. However if you think that buying a robot that costs hundreds of thousands to possibly millions of dollars is cheaper than hiring some teenager for minimum wage it's clear you really don't have much experience in general. Also acting professional is far from being a "robot". Go back to school, or pay more attention rather being a rebellious teen against "the man", and become one when you're a bit more educated. It will help you win your arguments.... 109 - of course minimum wage is worth acting professional, you can keep your sense of humor by all means but if you want to move further in life and not just do minimum wage you have to start from the bottom and work your way up... I don't mean to judge by looks but from your profile picture it's clear you're very young and by having "multiple food service" jobs in the past as you put it, and by your behavior and lack of understanding the problem in the fml it leads one to believe that this isn't the first time you've been written up... You need to act professional so when you apply for a much better job and they contact previous employers you have stunning reviews, or it's going to be hard to move up...

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