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MommyMerida Say more :
OP here! Here's the full story. I live in Quebec, where we have basically two providers for telecommunication services, plus a few small redistributors. I'd had major issues with one of them in the past (another long story culminating with a phone rep yelling at me about how sometimes it's the customer's fault, admitting it was their fault once they finally listened to what I had to say and then their manager trying to charge me hundreds of dollars to fix their screwup) so we decided to go with the other, but after a couple years of crappy service with them we decided to cancel our cable and internet with them and give a redistributor a chance. They sent us the necessary slips and we returned our rented equipment using the mail services they had specified. So when we received a bill for over $1,000 the next month, my husband called to clear it up and was told that they could see in their system the equipment had been received, but it could take them up to two billing cycles to process the returns and they would give us a credit once it was done. He asked to speak to a manager, who said he would process it right away and cancel our preauthorized debit to make sure it didn't go through. Three weeks later, it did. That time, when he called, my husband was told that cancelling payments could take up to a month to process and we should have put a stop payment on it with our bank. The whole thing was ridiculous since they had all the equipment the whole time. We were able to make some transfers and pay our mortgage on time, but timing was just terrible and our savings are somewhat depleted right now since we did just buy a house about a month ago and were required to put a lot down due to my husband being self-employed! We did go to our bank to report this, and after a short investigation they were able to refund us a couple of days ago. But after all that we will definitely be cancelling what remaining services we had with that provider!
By Cancelling all services in 3, 2, 1... - / Wednesday 5 July 2017 15:57 /
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By  needagoodlaugh  |  34

Contact your bank and let them know it was not an authorized transaction. The bank will refund you money immediately while they investigate the situation and since the company has already acknowledged that you didn't owe them anything you will not be held responsible for the charges.

By  DataWog  |  26

Yeah, internet providers SUCK. Mine refused to do basic troubleshooting when my internet had been out for almost a week, and sent me a $100 modem to 'fix' the problem.I would be charged, but once I send back the old one the charge would be removed. Fine. Just give me back my internet. But when I received it and called in to hook it up, and they FINALLY performed the troubleshooting, I learned that it was a problem with my computer and had nothing to do with the modem. One trip to the local computer store later, I'm back online. Talk to my internet people, make it VERY clear that I will be sending back the new useless modem, and I will NOT be paying for it or the shipping here and back, and I will NOT pay for the 2 weeks of service that I did not receive due to their incompetence. They agree. Two months later they have STILL not removed the charge on my account, charged me an additional $300 due to their own screwups, and shut off my phone due to 'non payment'. Internet providers can go fuck themselves. Up the ass. With a cactus.

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By  gary8082  |  13

You'll be lucky to get your money back in eight weeks. Based on past experience with just about all companies that owed me refunds, they will likely drag it out until you threaten legal action.

By  needagoodlaugh  |  34

Contact your bank and let them know it was not an authorized transaction. The bank will refund you money immediately while they investigate the situation and since the company has already acknowledged that you didn't owe them anything you will not be held responsible for the charges.

By  bigtwobah  |  6

If you have a good relationship with you bank you should be able to call and explain the situation and have them move the payment timing. I know with mine I have the option to skip a payment completely if I need to. Also, if you have a line of credit you could move some money over to your chequing account. Finally, If you really lean on the internet company you may be able to get the refund quicker. Don't be afraid to ask for managers/threaten to go to the media. They are the ones who fucked up. Good Luck!

By  DataWog  |  26

Yeah, internet providers SUCK. Mine refused to do basic troubleshooting when my internet had been out for almost a week, and sent me a $100 modem to 'fix' the problem.I would be charged, but once I send back the old one the charge would be removed. Fine. Just give me back my internet. But when I received it and called in to hook it up, and they FINALLY performed the troubleshooting, I learned that it was a problem with my computer and had nothing to do with the modem. One trip to the local computer store later, I'm back online. Talk to my internet people, make it VERY clear that I will be sending back the new useless modem, and I will NOT be paying for it or the shipping here and back, and I will NOT pay for the 2 weeks of service that I did not receive due to their incompetence. They agree. Two months later they have STILL not removed the charge on my account, charged me an additional $300 due to their own screwups, and shut off my phone due to 'non payment'. Internet providers can go fuck themselves. Up the ass. With a cactus.

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  LtCmdrData  |  9

I would hate to have you as a customer. You call with a problem, which turns out to be something they would have little power to diagnose, and they try to send a solution, yet you expect them to bear all the costs of your incompetence PLUS tolerate your rudeness? How does that work exactly?

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  DataWog  |  26

Except when they finally did do the troubleshooting they should have done in the first place, they were easily able to tell within minutes that there was nothing wrong with the original modem. If they had actually bothered to spend 5 minutes doing their job BEFORE charging me over $100 for a useless piece of equipment, I would have been back online that day instead of having to wait for a modem I did not need and could not use to arrive in the mail. And regardless of what the problem was, they repeatedly assured me before they even sent it that once I returned the old one, the charges would be reversed. If this were the first time they screwed up, I would be a lot more understanding. But this is just the latest in a long line of problems I've had with them, and I am fed up with this shit.

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  nyanara  |  11

Well, since he's paying for a service and couldn't know the source of the problem (because obviously not everyone is a computer technician), I think he's in the right. The internet provider should *provide* a connection, which includes troubleshooting for any problem. If not so, why should anyone pay for this service?

By  wickedgetz  |  28

contact your bank and report this as fraud. your bank will stop the transaction and refund your money. then contact the national governing body for wireless communications and lodge a complaint with them about your Internet service provider.

By  Isamermaid  |  16

I'd pawn some high-value items if the situation was that desperate. Relatively low interest and doesn't affect your credit. And I'd contact my bank/credit card. If they're any good they could possibly return your money quickly, then deal with the internet company themselves.

By  snigglefoo123  |  2

You're a fool for giving any service provider or utility (Internet, phone, tv, cable, gas, electric, water, trash, netflix, amazon, gym, etc) your bank account number and authorization to withdraw from it an amount of funds determined by them, at a time chosen by them. I know it seems "convenient" but most banks offer a billpay service where YOU control the amount and timing of payments (or whether they happen at all) that is nearly as convenient, and doesn't have the risk of exactly what you describe happening. For those providers that insist on a credit card, sign up for something like bank of america and use their shopsafe service.

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  Heather Hartwig  |  3

This is true. There's usually a grace period for mortgage payments.

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