Today, while working as a barista, a customer asked me for "gluten free milk". When I told her that most milk is gluten free, she flew into a fit of rage and cussed me out for being a "cheeky bitch". My manager then lectured me about not being "patronising" to customers. FML
Collection
Halloween
A failed costume, stolen candy and a very real scare: Halloween, the one night when fear is allowed.
Today, at work, a customer came in and ordered a "Butterbeer Frappuccino." When I said we serve no such thing, she yelled at me for "lying" to her, saying she knew about our "secret menu." She ended up complaining to my manager and demanded that he fire me. FML
Today, a customer asked if we stocked gluten-free water. Then she got pissed when I laughed at what I thought was her joke. FML
Today, I went to the coffee shop for my usual morning latte before class. When I got my drink, I asked again to make sure it was soy. The barista assured me it was. It wasn't. I'm ridiculously lactose intolerant and just spent six hours throwing up because she was too lazy to correct her mistake. FML
Today, at work, a customer ordered a caramel latte with no caramel. I made a regular latte after explaining that’s what it was. He got angry and threw it at me. I got fired for insulting his intelligence. FML
Today, at work a customer bitched me out for not explicitly telling her that our peanut butter pancakes contain real peanut butter. She's threatening to sue because she's allergic to peanuts. FML
Today, while serving two middle-aged women at the coffee shop, I was screamed at and accused of being a "sexist and chauvinistic bastard." This was prompted by me charging one of them 40 cents for the addition of steamed milk, which is clearly stated on the price sheet. FML
Today, a customer at my coffee shop bitched me out because we don't sell cranberry juice. FML
Today, a customer yelled at me so furiously that she sprayed my face with spittle. I had to stand there, smiling and politely explaining that I needed to see a receipt before I could give her a refund. When she finally gave up and left, my boss bitched me out for "provoking the customer". FML
Today, a customer screamed at me, because her iced coffee tasted exactly like coffee, and she hates coffee. Sadly, this isn't even the most insane person I've had to deal with at this job. FML
Today, my boss came around to my way of thinking. He called our customers a "bunch of assholes" and to kick them out if they gave me trouble. When a lady began yelling at me for "setting the damn prices too high" I told her to leave. My boss soon bitched me out for being unprofessional. FML
Feel like sharing it with the other FML users?
Thanks, your FML was submitted, and will appear in the moderation queue soon!
Top comments
homesuckfucker 28
Next time someone makes a request like that, just tell 'em you'll give them what they asked for. Saves you the trouble of getting harassed for doing nothing wrong.
anonymuse_fml 31
Wow. Someone is really taking the gluten free fad diet to an extreme. Or is lactose intolerant and doesn't realise what that actually means...
Add a comment · Reply to
You must be logged in to be able to post comments!
Comments (113)
Nickiminajislyfe 20
Pie
itsalanis 25
Cake
citrusglass 22
How insightful. Glad FML has people like you that know how to break the tension
mliajkfml 15
First? Ps that sucks OP.
mds9986 24
It's fun that people are so unwilling to learn that when they are presented with new facts they go into a rage and do everything possible to try and make themselves feel like they are correct.
bandaidstations 28
Yeah I got cussed out because some guy thought gluten free pizza = fat free pizza. Apparently, I need to get a god damn education if I can't figure out that it means the same thing.
MissInformation 3
I was at a restaurant once and I overheard the person behind me ask if they could substitute one of their meat based side dishes with mashed potatoes because they are vegetarian. Then then asked for gravy on the mashed potatoes. When their friend pointed out that ordering gravy defeats the point of claiming they are vegetarian, the person replied "why? it's just flavour powder and water".
TheLastCenturion 19
Hipsters. They're hilarious.
brezzyanna 17
Some people actually need to eat gluten free diets. Just because she wanted gluten free, doesn't mean she's a hipster. Although she is an idiot
beantownchivette 8
Sounds like some hipster d-bag to me. Most people with celiac would probably know that most milk is gluten free
vsus98 22
This is why I am eternally grateful for not working customer service. You just can't win.
CLOTHESPlN 17
I know the feeling. I might actually end up with an assault charge if I worked in customer service
emokitty91 12
i am in customer service and on the verge of it always
homesuckfucker 28
Next time someone makes a request like that, just tell 'em you'll give them what they asked for. Saves you the trouble of getting harassed for doing nothing wrong.
tomvertigo 17
The basis of "the customer is always right"
Redgy22 26
Actually, the customer is rarely right. However, they are ALWAYS the customer so you gotta just suck it up. A simple yes or no would have sufficed. Sorry OP. You just tried to impart some knowledge.
saifnaqvi11 21
"Cheeky Bitch" lmaoooo. That's my kind of insult lol
RogueThirteen 20
why didn't you just give her what she asked for? technically she's not wrong asking for gluten free milk
coortaknee 15
Because they were trying to inform the woman so she knows better for when she orders next time. As a barista, I come across people who have no idea what they're ordering and I try to educate them so they make choices that they might enjoy more instead of ordering something they will absolutely hate or something they don't mean.
MrSassypants 34
Yeah. I work at dunkin' donuts and I always try to inform my customers what they are ordering. People come in and ask for lattes without milk. Lattes are basically espresso with a shit load of milk. It's like asking for a wheelchair with no wheels. Just ask for a ******* chair. I'll give you what you want just let me inform you about your order just in case you order the same thing again and the employee doesn't give you the wrong thing.
tomvertigo 17
There is a drastic difference between what you are doing and what that customer and the OP went through.
CreampuffMcKill 11
#24. I freakin' lost it at "wheel chair with no wheels". Well put.
amourmourant 18
Personally I love it when the barista helps me out. I didn't start drinking coffee until a couple years ago (raised Mormon) and I always feel really self conscious when I order because I don't really know all the options and what's best or even how to pronounce some things lol. So thanks for being awesome!
RogueThirteen 20
okay that makes sense. I didn't really understand at first because I've never had a job in that kind of line of work
anonymuse_fml 31
Wow. Someone is really taking the gluten free fad diet to an extreme. Or is lactose intolerant and doesn't realise what that actually means...
MrSassypants 34
A wise man from progressive once said "It's not lactose. It's milk."
jbuckets_404 39
From Progressive Insurance or Progressive Dairy? ;-)
SebastianCT 14
Customers can be so rude. I don't even like my job but then the customers come in and act like I want to be there working.