Today, we were running a special at work that I had previously been told was an online-only special. After the general manager corrected me, I used the joke excuse of, "It's my first day". The customer replied, "I can tell". I've worked there two years and I'm the assistant manager. FML
Collection
Halloween
A failed costume, stolen candy and a very real scare: Halloween, the one night when fear is allowed.
Today, as I was helping a customer, she asked if it was my first day and who was training me. Evidently, I'm bad at my job, because I've worked there for 7 months. FML
Today, at my first day of work, I was impressing my trainer with my skills by carrying many trays at once. Well, I could until I came around a corner and ran into a customer. With food all over his front, he introduced himself to me as the head manager. FML
Today, my boss bitched me out for a customer complaint. The complaint was me not laughing at the customer's joke of me asking for his ID and him saying no. I'm sorry, I've been getting this "joke" a least twice a day since I started working here two years ago. FML
Today, I went to my first day of work in over 2 years. As I approached the boss, he asked me what my name was. Turned out they hired the wrong person. FML
Today, on my first day of a new factory job, I discovered that my new boss had lied to me about my hours. I found this out when my coworkers burst out laughing when I mentioned having the weekends off, and talking about my recreational plans. FML
Today, I got fired on my second day on the job. I'd said that I was the former manager of a Sears that had permanently closed. Thinking they wouldn’t call and verify since it was closed, I put it on my resume. Turns out one of my coworkers used to work there for 10 years and said he never heard of me. FML
Today, I applied for a job at a local store. As I walked out the door, I heard the manager read it out loud and everybody else laugh. FML
Today, I was informed that one of my store managers does a "great" impression of me. No one will tell me what it is, but apparently it's really funny. FML
Today, I went on a trip with some people from work to watch a baseball game. Halfway through the game, one of my managers shook my hand and said "Nice to Meet You." I've been working there for 3 months. FML
Today, I told a customer the bread he wanted has been discontinued. He replied with, "Are you serious? What is your name? I'm going up front to complain about you." I still don't understand how that's specifically my fault. FML
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Top comments
Ramb0 20
I hate customers who are so inconsiderate and expect everyone to be perfect.
shabadabba 14
Which is why everyone should work in costumer service at least once
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Comments (32)
Ramb0 20
I hate customers who are so inconsiderate and expect everyone to be perfect.
shabadabba 14
Which is why everyone should work in costumer service at least once
dahoss99 30
If everyone worked in some sort of customer service job for one day I feel like the world would become a better place.
Brandi_Faith 34
I don't think she was expecting him to be perfect. She would naturally expect an assistant manager to know about the conditions of the sale, and the fact that he said it was his first day seemed to explain the error.
Ichiya 29
She was still rude. The polite response would be something like "don't worry everyone makes mistakes" or even "its no problem Im just glad everything got sorted out." Just because you open yourself up to rude comments doesn't mean that they are any less rude.
dahoss99 30
If you were in the restaurant industry and worked as a server then the "it's my first day" would have worked because people feel bad and will most times tip more.
pandainspandex 19
If you have to rely on lying to get good tips, you are a bad server. Yes, some people are just shitty tippers but if you are a good server the majority of people will tip accordingly. I would never lie to a customer, but you do you.
lemonlaide 9
The fact that you're assistant manager and don't know these things is kind of your own fault.
AgentSkyeBarnes 16
You'd be surprised how often upper management fails to communicate with the folks below them in a retail environment
False_Stupidity 42
It clearly says that he had been previously told that it was online only. So there is definitely a communication break down and OP can't be blamed for not questioning it to begin with since it's such a common thing to have online only special deals.
cbroady0529 9
Actually GM's fault because they didn't communicate the new information in a timely matter.
smoothies14 32
I really don't get why you think lying is the same as joking. You made a mistake, which happens, but own it.
Brandi_Faith 34
Exactly. Why wouldn't she believe him if he told her it was his first day? That would explain why he didn't know the conditions of the sale.
hellnosucka 27
I think you mean, "assistant TO the manager." please don't mix the two up. it's important.
Xamry14 10
.....that's kind of what the term assistant manager means. Your not the general manager, and not a normal shift leader/manager. Your the manager that assists the GM in their duties.
Montiphelia 16
well.....you did deserve it......
laden_swallow09 35
If only there were some easier way to convey that very sentiment… like – I dunno – a button, maybe?
samwilliams800 28
I hate asshole customers but I hate smart ass retail employees more.
Xamry14 10
I don't think that meets the criteria to be considered a smart ass. You sound like one of "those" customers. You do realize most places are training their employees to be upbeat and fun, making jokes and actually talking to the customer right? The reason is most people like it. Having fun with other human beings is enjoyable to most people, and service employees are human, not generic service robots.
allforfun 23
Hmm. I say that often and I'm a paramedic and a nurse. People always laugh. Maybe it was your delivery?
AngusEcrivain 18
Contrary to popular opinion, customers are rarely right. Do your best to help them out, sure, but at the end of the day you should never forget that nine times outta ten, you know best...
Xamry14 10
For some reason people take the term "the customer is always right" literally. No. It means that even if the customer is wrong, you should still find a compromise to help them or just fix the problem without arguing or incident. Like if a customer ordered food from a restaurant and ordered wrong or forgot to specify something, and the food they got wasn't quite what they wanted (wanted extra pickles or add some sauce to their burger or something and didn't get it because they forgot to actually tell the person taking their order) and come back to complain, just fix their food. It's not worth the possible loss of customers, especially if they told their friends and family, they told theirs, it happened again to one of those people and it reinforced the honesty of the story they heard so they told their friends, ect. In short it means the customer pays 100% of your paycheck so just apologize and make it right.
cbroady0529 9
Do you happen to work for Papa John's? Your fml feels eerily familiar ?