Today, I had to explain what "cashback" was to a customer. She called me a liar and wanted to talk to a manager because she felt I made up the concept. I'm the manager. She wouldn't believe me and waited in the store for an hour. Apparently this is what a Masters degree gets me. FML
Collection
Halloween
A failed costume, stolen candy and a very real scare: Halloween, the one night when fear is allowed.
Today, my boss expected me to corroborate her lie to a customer. She changed her story suddenly and I got caught up in the crosshairs. Then she got mad at me for not understanding what just happened. FML
Today, I confronted my boss to find out why I was denied a promotion that she promised to me. Her response? "You should know by now I'm a liar. Not my fault if you believe the things I say." FML
Today, a customer yelled at me so furiously that she sprayed my face with spittle. I had to stand there, smiling and politely explaining that I needed to see a receipt before I could give her a refund. When she finally gave up and left, my boss bitched me out for "provoking the customer". FML
Today, at work, I had a customer accuse me of taking the giftcard I had issued her for her return, after spending 15 minutes trying to fix her screwed up transaction. She began to yell, and follow me around the store. Security had to intervene and I had to be locked in an office until she left. FML
Today, I had to explain to a customer that I couldn't give her a cash refund on a card transaction. She bought the item, and within 5 minutes returned it, demanding a refund. It takes 2 business days for the refund to process. She saw fit to throw an epic tantrum, and I was written up for “upsetting the customer.” FML
Today, I'm a cashier in a grocery store. The visiting regional manager tore me a new one for being lazy. His reason? After working a double shift with no break, I decided to sit down for a minute when things got slow. FML
Today, when I told a gentleman that, no, he couldn't have cash back on his return without a receipt, he started screaming at me that I was calling his mother a liar. He told me to lawyer up and yelled at me for smiling at him. He also screamed at me to go on a diet as he left the store. FML
Today, a customer asked a question I couldn’t answer. I asked if she would wait while I consulted someone else, but she spat in my face and stormed off. My manager saw, wrote me up for refusing to help, and gave the woman a gift card for her troubles. FML
Today, at work, a woman screamed at me and called me a bitch because I refused to refund something we give away for free. FML
Today, I got yelled at for providing horrible customer service, in a store I don't even work for. FML
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Top comments
sydstoomuch 19
Damn. Sad truth is, it can only get worse working in customer service.
Sandsh8rk 36
Sometimes, the customer isn't always right...
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Comments (68)
alicat13 12
So what is cashback? Just because you have a masters, idoes not mean you are right.
glabberfasted 16
But the fact that OP is right makes them right...
Meanmommy02 11
What kind of cashback? From a point if sale or a credit card rewards deal? Either way fyl
sabine123_fml 5
Should have studied science
metalhead88 9
Doesn't your name tag say manger on it??
IndigoPhlo 6
To those of you who don't know what cashback is, it is putting an extra charge on a receipt or order and giving you the difference in change. I have had to explain this to my friends who didn't realize that it isn't free money and it comes from somewhere else. FYL OP.
thorssin 8
bleh
Lsidak715 8
Did you kick her out OP?
MueBleX507 3
I understand you...I have to explain the customer where I work that, they signed a contract were it was the all the info about what they have to pay and when...but when I do that, then they request a manager because they think Im laying and also because I have an accent(Im from Panama and I learned English all by myself).....sorry but some americans are just mega lazy to read what they are signing....
gravvve 13
Unfortunately stupid people are everywhere, not just in the US or in retail!
Cpl_Levi 19
yusssssssss life achievement 69th comment!