Today, I had to explain what "cashback" was to a customer. She called me a liar and wanted to talk to a manager because she felt I made up the concept. I'm the manager. She wouldn't believe me and waited in the store for an hour. Apparently this is what a Masters degree gets me. FML
Collection
Fall
Dead leaves, the first cold of the season and an umbrella flipped inside out: fall, the season of grace.
Today, my boss expected me to corroborate her lie to a customer. She changed her story suddenly and I got caught up in the crosshairs. Then she got mad at me for not understanding what just happened. FML
Today, I confronted my boss to find out why I was denied a promotion that she promised to me. Her response? "You should know by now I'm a liar. Not my fault if you believe the things I say." FML
Today, a customer yelled at me so furiously that she sprayed my face with spittle. I had to stand there, smiling and politely explaining that I needed to see a receipt before I could give her a refund. When she finally gave up and left, my boss bitched me out for "provoking the customer". FML
Today, at work, I had a customer accuse me of taking the giftcard I had issued her for her return, after spending 15 minutes trying to fix her screwed up transaction. She began to yell, and follow me around the store. Security had to intervene and I had to be locked in an office until she left. FML
Today, I had to explain to a customer that I couldn't give her a cash refund on a card transaction. She bought the item, and within 5 minutes returned it, demanding a refund. It takes 2 business days for the refund to process. She saw fit to throw an epic tantrum, and I was written up for “upsetting the customer.” FML
Today, I'm a cashier in a grocery store. The visiting regional manager tore me a new one for being lazy. His reason? After working a double shift with no break, I decided to sit down for a minute when things got slow. FML
Today, when I told a gentleman that, no, he couldn't have cash back on his return without a receipt, he started screaming at me that I was calling his mother a liar. He told me to lawyer up and yelled at me for smiling at him. He also screamed at me to go on a diet as he left the store. FML
Today, a customer asked a question I couldn’t answer. I asked if she would wait while I consulted someone else, but she spat in my face and stormed off. My manager saw, wrote me up for refusing to help, and gave the woman a gift card for her troubles. FML
Today, at work, a woman screamed at me and called me a bitch because I refused to refund something we give away for free. FML
Today, I got yelled at for providing horrible customer service, in a store I don't even work for. FML
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Top comments
sydstoomuch 19
Damn. Sad truth is, it can only get worse working in customer service.
Sandsh8rk 36
Sometimes, the customer isn't always right...
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Comments (68)
dakid87 10
I feel your pain. I'm the no time your master degree will be worth it
PotterHead_DH 26
What. No. No, you're not the "no time".
_Adog2645 24
What?
Wizardo 34
Its as if people just don't read or crawl from underneath their naive and sheltered rocks to bask in some semblance of common sense, even if it is for a second. Peoples stupidity actually hurts.
fleur_de_fevrier_fml 23
I'm from France and they don't do cashback in my country. I moved to Ireland and the first time I was offered cashback, I have to admit that I was completely puzzled. I didn't attack the checkout lady though, I just told her I didn't have a clue what she was talking about. She just laughed and told me that was ok and to forget about it. I was a bit embarrassed because the other customers were staring at me like I was some simpleton ^^ I was explained a while later what it meant. But that woman was clearly unbalanced...
Rodville 28
Http://www.notalwaysright.com
CrazyLaughs4Me 17
nice job. not really. there will always be jerks. depending on what you studied-put your masters degree to some real use
PresidentNorth 16
Maybe op tried but couldn't get a job through his degree. It happens all the time to a lot of people. Getting a degree does not guarantee you a job. Just increases your chances.
chinaski7628 32
Actually, in a lot of cases it can hurt your chances of getting a job. I have a master's and when I got laid off a few years ago, I had a hell of a time finding a new job because a lot of places just can't afford to pay me. And I'm a teacher-- a field that should value and respect education. I know a few people with master's degrees in various fields that have had the same problems.
skyeyez9 25
Jackasses are in every career whether its a coworker or customer.
worldclassrager 41
Its a pretty simple concept maybe provide a dictionary or something next time for people to look things up
RedPillSucks 33
Well, with a masters in english literature and the history of drag, this is what you can expect.
Adam5858 17
Do you not have a managers jacket or badge or anything?
alitzia_e123 7
If you have a masters degree why r u working in retail
LisaDay 14
he probably couldnt get a job in his field. getting a degree doesnt gaurantee you a job after school.
ridl_14 3
Because it's basically a lottery trying to get a job? You need experience and connections, not qualifications. Unfortunately people are still buying into the system (myself included) and the prospects we were promised at the start of our courses have not materialised. Don't hate on someone who has worked very hard and hasn't reached their goals yet.