Today, I had to explain what "cashback" was to a customer. She called me a liar and wanted to talk to a manager because she felt I made up the concept. I'm the manager. She wouldn't believe me and waited in the store for an hour. Apparently this is what a Masters degree gets me. FML
Collection
Fall
Dead leaves, the first cold of the season and an umbrella flipped inside out: fall, the season of grace.
Today, my boss expected me to corroborate her lie to a customer. She changed her story suddenly and I got caught up in the crosshairs. Then she got mad at me for not understanding what just happened. FML
Today, I confronted my boss to find out why I was denied a promotion that she promised to me. Her response? "You should know by now I'm a liar. Not my fault if you believe the things I say." FML
Today, a customer yelled at me so furiously that she sprayed my face with spittle. I had to stand there, smiling and politely explaining that I needed to see a receipt before I could give her a refund. When she finally gave up and left, my boss bitched me out for "provoking the customer". FML
Today, at work, I had a customer accuse me of taking the giftcard I had issued her for her return, after spending 15 minutes trying to fix her screwed up transaction. She began to yell, and follow me around the store. Security had to intervene and I had to be locked in an office until she left. FML
Today, I had to explain to a customer that I couldn't give her a cash refund on a card transaction. She bought the item, and within 5 minutes returned it, demanding a refund. It takes 2 business days for the refund to process. She saw fit to throw an epic tantrum, and I was written up for “upsetting the customer.” FML
Today, I'm a cashier in a grocery store. The visiting regional manager tore me a new one for being lazy. His reason? After working a double shift with no break, I decided to sit down for a minute when things got slow. FML
Today, when I told a gentleman that, no, he couldn't have cash back on his return without a receipt, he started screaming at me that I was calling his mother a liar. He told me to lawyer up and yelled at me for smiling at him. He also screamed at me to go on a diet as he left the store. FML
Today, a customer asked a question I couldn’t answer. I asked if she would wait while I consulted someone else, but she spat in my face and stormed off. My manager saw, wrote me up for refusing to help, and gave the woman a gift card for her troubles. FML
Today, at work, a woman screamed at me and called me a bitch because I refused to refund something we give away for free. FML
Today, I got yelled at for providing horrible customer service, in a store I don't even work for. FML
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Top comments
sydstoomuch 19
Damn. Sad truth is, it can only get worse working in customer service.
Sandsh8rk 36
Sometimes, the customer isn't always right...
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Comments (68)
blackrose3033 4
Was this a Wal-Mart customer?
charmsfml 1
Hahah people are stupid!
jake2fry 4
if you have a masters and work at a place that gives Cashback you deserve that
glabberfasted 16
I don't even have to look at your profile to know how incredibly young and naive you are.
TwentyFourBeerz 18
That's Wal*Mart for ya ...
sk8ter23 5
lemme guess, you work at Walmart? That store draws in the strangest of people....
kirito51 5
it is scary to think that these people actually exist...
Witchylady 18
Some people are so dumb!!! I hope the rest of your day wasn't ruined by her stupidity and lack of manners.
knoxxx 22
Customer service jobs are truly awful. Trying not to offend someone who is stubborn or ignorant is nearly impossible. (I really liked having to explain to customers that if it's too expensive there's nothing I can do, I don't control pricing, the company does, or that no I can't give you a discount because it's the last item of its kind.) FYL OP, I feel people like that either haven't worked customer service or they're truly just a douche.
AlexKing17 12
How has a grown woman never heard of cashback and only first encountered it now? Has she been living in a cave?
corppe 10
Call the cops