Today, at work, I refused a customer a refund because there was nothing wrong with the item, and she didn't have the packaging. I then watched as she and her son rummaged through a public bin for the packaging. When I refused her again, she called me a "fucking idiot". FML
Collection
Fall
Dead leaves, the first cold of the season and an umbrella flipped inside out: fall, the season of grace.
Today, at work, a woman screamed at me and called me a bitch because I refused to refund something we give away for free. FML
Today, I was ringing up a lady’s items; two shoeboxes. Per policy, I’m supposed to open them. She heavily insisted I didn’t. I ignored her and found other merchandise inside. She then went on a rant on how "people should mind their own fucking business" and stormed out of the store without buying. FML
Today, at work, a woman demanded a refund for a video game. She had no receipt, so due to company policy, I couldn't refund her. She reacted by loudly accusing me of being racist, then yelled that she'd see me in court as she finally stormed out. FML
Today, a customer yelled at me so furiously that she sprayed my face with spittle. I had to stand there, smiling and politely explaining that I needed to see a receipt before I could give her a refund. When she finally gave up and left, my boss bitched me out for "provoking the customer". FML
Today, I told a customer that we don't do refunds. He responded by throwing his wallet at my face and accusing me of stealing it. FML
Today, a customer tried to return some pricey lingerie. She said she didn't have the packaging, but had never worn them. The skidmark I accidentally touched begged to differ. FML
Today, I was verbally harassed by a customer because I wouldn’t give her special treatment after her meal was incorrect. I offered her a refund and a coupon for a free meal, which she refused before calling me a stupid kid who wouldn’t do anything to help her. FML
Today, a customer got angry with me, because store policy says we can't accept returns of unsealed video games unless there's actual damage to the disc. The guy got enraged and started yelling about how I'm a "useless fuckwhistle". I almost got written up for laughing so hard at the insult. FML
Today, at work, I had a customer accuse me of taking the giftcard I had issued her for her return, after spending 15 minutes trying to fix her screwed up transaction. She began to yell, and follow me around the store. Security had to intervene and I had to be locked in an office until she left. FML
Today, a customer yelled at me because I gave her a wrinkled bag. I work in retail, and the bags are all cheap plastic. She wouldn't stop, even when I gave her three different bags. FML
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Top comments
mboehm88 3
Isn't customer service awesome?
YtotsDI 0
five posts giiirl we get itt holy fuckkkk
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Comments (149)
guitgod1 11
well...are you?
deviable 9
You should submit this to notalwaysright.com as well. It's totally perfect.
Jaythe1st 1
Must have been at a Walmart
mbrooks5110 0
Why wouldnt you take it back? Honestly, I've taken things back I just didn't want, like gifts others gave me that I didn't like... I think I agree with your shopper there.
Daralea 21
But I bet you had the packaging in which it came in.
hateevryone 15
what a bitch. i couldn't have a job where i interact with alot of people. this is a prime example
LindsayxMoore 18
It is extremely difficult. I have to bite my tounge on many occasions.
unclebdogg 0
Love how customers think you owe them, and policy doesn't apply. You should just kiss their ass and give them what they want. Screw that.
Dcm210 19
do u work at Walmart? customers are just stupid.
xDefiant 4
I don't think it is OPs fault. I worked at a major retail store at the customer service desk, and we had to follow the stores policy..or it would be our ass on the line. I tried to keep the customers happy, but sometimes you just can't. And as an added note..a lot of customers are stupid, but so are a lot of employees..just sayin'. But at most stores if you complain enough to a manager, you get whatever you want.
the_gman 7
Its not the OP's fault. Open box policy is serious business.
Major_General 10
Sounds like you work for Target.