Today, at work, I refused a customer a refund because there was nothing wrong with the item, and she didn't have the packaging. I then watched as she and her son rummaged through a public bin for the packaging. When I refused her again, she called me a "fucking idiot". FML
Collection
Halloween
A failed costume, stolen candy and a very real scare: Halloween, the one night when fear is allowed.
Today, at work, a woman screamed at me and called me a bitch because I refused to refund something we give away for free. FML
Today, I was ringing up a lady’s items; two shoeboxes. Per policy, I’m supposed to open them. She heavily insisted I didn’t. I ignored her and found other merchandise inside. She then went on a rant on how "people should mind their own fucking business" and stormed out of the store without buying. FML
Today, at work, a woman demanded a refund for a video game. She had no receipt, so due to company policy, I couldn't refund her. She reacted by loudly accusing me of being racist, then yelled that she'd see me in court as she finally stormed out. FML
Today, a customer yelled at me so furiously that she sprayed my face with spittle. I had to stand there, smiling and politely explaining that I needed to see a receipt before I could give her a refund. When she finally gave up and left, my boss bitched me out for "provoking the customer". FML
Today, I told a customer that we don't do refunds. He responded by throwing his wallet at my face and accusing me of stealing it. FML
Today, a customer tried to return some pricey lingerie. She said she didn't have the packaging, but had never worn them. The skidmark I accidentally touched begged to differ. FML
Today, I was verbally harassed by a customer because I wouldn’t give her special treatment after her meal was incorrect. I offered her a refund and a coupon for a free meal, which she refused before calling me a stupid kid who wouldn’t do anything to help her. FML
Today, a customer got angry with me, because store policy says we can't accept returns of unsealed video games unless there's actual damage to the disc. The guy got enraged and started yelling about how I'm a "useless fuckwhistle". I almost got written up for laughing so hard at the insult. FML
Today, at work, I had a customer accuse me of taking the giftcard I had issued her for her return, after spending 15 minutes trying to fix her screwed up transaction. She began to yell, and follow me around the store. Security had to intervene and I had to be locked in an office until she left. FML
Today, a customer yelled at me because I gave her a wrinkled bag. I work in retail, and the bags are all cheap plastic. She wouldn't stop, even when I gave her three different bags. FML
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Top comments
mboehm88 3
Isn't customer service awesome?
YtotsDI 0
five posts giiirl we get itt holy fuckkkk
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Comments (149)
sarahxD1234 5
Isn't the customer always right ?
iPunchedBigFoot 5
I work the customer service desk at a grocery store. It's ******* crazy what people try to pull. People are so rude
effedml 5
I used to wonder the same thing. Eventually, I realized it was b/c they're unhappy people with low verbal skills.
afcrewchief 4
You still have to bring the packaging back to get the refund or exchange. Most companies need it so they get credit for the defective item.
cbdee 8
Why not give the refund? You work there, your not the owner....maybe they just didn't want it after all... The $'s not coming outta your pocket!
mandalore92 0
I think perhaps I should've mentioned that she did intact find the packaging from the bin, which happens to be right next to a food place, and then tried to return it... complete with unhygienic scummy packaging
sgress 4
u are a idiot a customer is aloud to return a item with in 90 days if there is something wrong with it or not
Illyssa_fml 4
where do you work at where a customer can't return an item??
lesuze 5
If you bought it and opened it, and it's not defective, you own it - end of obligation on the retailer's part. It would be a different story if you changed your mind *before* opening it and discarding the packaging. Now, obviously there are many retailers who will bend over backwards to satisfy customers above and beyond and accept such returns/exchanges, but I would never, ever expect a refund on an opened, fully functional product.
Jashilthis 3
Nothing you can do about a stupid customer. If she can't bring the packaging that's her fault.