Today, a customer kept harassing me and threatening to sue me for all I'm worth because I wouldn't give her a free refill. Her reasoning was that it's "illegal" to deny people a free refill if there's still a little drink left in the cup. FML
Collection
Halloween
A failed costume, stolen candy and a very real scare: Halloween, the one night when fear is allowed.
Today, I was verbally harassed by a customer because I wouldn’t give her special treatment after her meal was incorrect. I offered her a refund and a coupon for a free meal, which she refused before calling me a stupid kid who wouldn’t do anything to help her. FML
Today, at work, a customer came in and ordered a "Butterbeer Frappuccino." When I said we serve no such thing, she yelled at me for "lying" to her, saying she knew about our "secret menu." She ended up complaining to my manager and demanded that he fire me. FML
Today, at work, a woman screamed at me and called me a bitch because I refused to refund something we give away for free. FML
Today, a customer yelled at me so furiously that she sprayed my face with spittle. I had to stand there, smiling and politely explaining that I needed to see a receipt before I could give her a refund. When she finally gave up and left, my boss bitched me out for "provoking the customer". FML
Today, a customer left their shopping cart behind their car and backed into it. She then came inside and threatened to sue me personally for not sending someone to collect it from where she left it. After 5 minutes of her yelling, I finally got a word in edgeways: I don't work there. FML
Today, I noticed a customer looking for expired products in hopes of receiving a coupon from my store. I told them to let me know if they found anything. They promptly began following me around, telling me how to do my job, only to later file a complaint saying that I was harassing them. FML
Today, a customer threatened to come back later and shoot the whole place up. Why? I didn't give him a discount on his beer. My boss's reaction when I called the police: "Why didn't you give him the discount?!" Last week he bitched me out for letting a girl off for being a few cents short on hers. FML
Today, the extremely uncooperative client whom I'm trying to defend in court sent me a letter in which he threatened to sue me, because charging him for my services supposedly violates his "constipational rights". FML
Today, a customer screamed at me, because her iced coffee tasted exactly like coffee, and she hates coffee. Sadly, this isn't even the most insane person I've had to deal with at this job. FML
Today, I got yelled at by a customer for refusing to give a found credit card to a woman it didn't belong to. FML
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Top comments
cosicosei 22
That sounds like a rule I'd love!
lolita88_fml 27
Ignore her and move on. There is no case there so let her sue, she'll be laughed out of the courtroom and hopefully fined for wasting time.
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Comments (124)
aLiYaaH_fml 17
Haha, can't u call security on her?
Aspen_Grace33 27
If only this was true with gas when your gas tank still had some in it!!!
Xalandra 17
Another fine example of how the customer is NEVER right.
brandoneyez1 25
First, you have to love her rationing, second what's the big deal about a refill. I know it's not you and its always a company decision on free refill or buy another drink... However, great customer service of your company would be to offer free refills. Honestly, most places offer them.
TheDrifter 24
She works at a coffee shop. Look at the user name. If there's somewhere that offers free refills on $6 drinks, let me know, as I've only ever seen free refills on soda in restaurants never cappuccino.
Omniprism 15
Interesting thought process she has.
KainMoogle 21
Talk to her in the baby voice and tell her she can't have more until she finishes what she already has
grene11061 6
People are morons
thewife5 19
If we're talking about soda... Seriously annoys me that places are charging $2 and better for a fountain soda and charge .75 or better for a refill... Nickle and dimeing people will cost you more customers than the .03 it's actually costing to fill a soda cup.
ChibiChibi_fml 28
Even if it was soda that doesn't give the lady the right to bitch and rant and an innocent person. It's not the OP's place to question store policy and give away the stores product without permission. A person could lose their job doing something like that and one random stranger is not worth the OP's job.
Marinewife12 8
oh the delight of working at a restraunt. I know how you feel OP. It will get better.
uzee 29
Awesome username btw