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Today, an injured guest stopped at the front desk of the hotel and raved about my kindness and 'commitment to customer service'. He told my boss about how I'd gone to the ice machine and personally delivered a bag of ice for his injured knee. Guess who got written up for leaving the front desk? FML
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That sounds like something my work would do. FYL
In these cases, I would have told management that it would have looked horrible as the face of the hotel, not to help it's attendants. In my years of costumer service, people always come first is what I've been taught. You did a good thing, no matter what anyone says.
Speak your mind, but please try and be respectful.
Thursday 22 January 2015