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FML - The follow-up
dragonlady1406 Say more :
For the record I work Night Audit, it was 5:50am. The poor man requested a 6:45am wake up call so he could attend his conference. There was no one else available to help the guest. During training two months ago I'd been told 'Customer Service' was 'everything'. Strangely I thought I was doing the right thing. Especially considering one of my official duties is to leave the desk to deliver folio's (bill's) to be placed under the doors of departing guests. As for the 'grammar police' I said 'a in
By Anonymous - / Thursday 24 September 2009 02:01 / United States
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Sorry, but "an injured guest" is correct grammar and is singular referring to one person. Helping "injured guests" would be referring to multiples. The rule is to use "an" if the next word has a vowel at the beginning such as "injured." It has nothing to do with singular and plural tenses. Therefore, it would be "an injured guest", "an ice cream cone", "an original idea", etc. whereas "a" would be used for words th

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Yes. To clear it up for those of you that don't know the rule (like the poster): "a" and "an" are used depending on the first letter of the next word. It has nothing to do with singular (one) and plural (many) tense. The rule is to use "an" if the next word has a vowel at the beginning such as "injured." It has nothing to do with singular and plural tenses. Therefore, it would be "an injured guest", "an ice cream cone", "an

Things like this support all reasons not to give a crap about anyone else. You do something so simple and kind, and you pay for it. I can just see what would happen if someone fell in front of the desk, "I'm sorry ma'am I can't leave my desk, but I can call 911. They will be with you in a few moments".

In these cases, I would have told management that it would have looked horrible as the face of the hotel, not to help it's attendants. In my years of costumer service, people always come first is what I've been taught. You did a good thing, no matter what anyone says.

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