FML : Today, an injured guest stopped at the front desk of the hotel and raved about my kindness and 'commitment to customer service'. He told my boss about...

Today, an injured guest stopped at the front desk of the hotel and raved about my kindness and 'commitment to customer service'. He told my boss about how I'd gone to the ice machine and personally delivered a bag of ice for his injured knee. Guess who got written up for leaving the front desk? FML

I agree, your life sucks

You deserved it

dragonlady1406 Say more :

For the record I work Night Audit, it was 5:50am. The poor man requested a 6:45am wake up call so he could attend his conference. There was no one else available to help the guest. During training two months ago I'd been told 'Customer Service' was 'everything'. Strangely I thought I was doing the right thing. Especially considering one of my official duties is to leave the desk to deliver folio's (bill's) to be placed under the doors of departing guests. As for the 'grammar police' I said 'a injured guest' rather than 'an injured guest' to indicate an individual person, rather than imply I had multiple injured people staying at the hotel were I work.

By Anonymous - / Thursday 24 September 2009 02:01 / United States

Work

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Top comments

By fantasyflamz | 0

#587616 - Saturday 26 September 2009 9:53

Sorry, but "an injured guest" is correct grammar and is singular referring to one person. Helping "injured guests" would be referring to multiples.

The rule is to use "an" if the next word has a vowel at the beginning such as "injured." It has nothing to do with singular and plural tenses. Therefore, it would be "an injured guest", "an ice cream cone", "an original idea", etc. whereas "a" would be used for words that start with a consonant like "a party", "a tree", etc.

By JessiGoose | 0

#583602 - Thursday 24 September 2009 10:59

In these cases, I would have told management that it would have looked horrible as the face of the hotel, not to help it's attendants. In my years of costumer service, people always come first is what I've been taught. You did a good thing, no matter what anyone says.

Comments

By jackalope104 | 0

#583546 - Thursday 24 September 2009 9:33

That sounds like something my work would do. FYL

wooters | 1

#995864 - Monday 17 May 2010 3:44

u shouldve just did ur job.. ydi.. if ur playing soccer ur not gonna come out dressed for hockey.

wooters | 1

#995867 - Monday 17 May 2010 3:47

or this can be a fyl: good deeds nevergo unpunished

By Intoxicunt | 5

#583549 - Thursday 24 September 2009 9:34

People still live in Michigan? Well, last one out, turn off the lights.

SusanaSaysRawrxD | 0

#584264 - Thursday 24 September 2009 20:06

Don't worry, I heard the Michiganians are becoming extinct.
The cause seems to be leaving their desks at work, therefore their boss eats them, or "writes them up", as they say.

Intoxicunt | 5

#584333 - Thursday 24 September 2009 20:28

Lol. You're really funny. You should comment more! MOAR!!!1!

Soon, the one guy left in MI will be a fat boss.

SusanaSaysRawrxD | 0

#584357 - Thursday 24 September 2009 20:36

For you, Toxi, I shall comment more!
Too bad for that fat boss that's left standing. He'll have to resort to living off the ice in the ice machine!
Oh...wait..

nicole4rmmi | 0

#1988132 - Thursday 20 January 2011 8:53

um I'm from Michigan. and there in fact several people still here. at least ten.

gntfmlingnow | 12

#2874137 - Tuesday 12 July 2011 11:30

I know that Michigan has a decent couple college football teams... so judging from the people we know, the population of Michigan is 50. close enough.

IzabellaBlack | 0

#2921287 - Monday 18 July 2011 12:48

lolol. never heard that one before!

By null_fml | 11

#583552 - Thursday 24 September 2009 9:42

The injured guest got written up?? But he doesn't even work there!

shezzamezza | 0

#1033637 - Thursday 17 June 2010 13:14

the injured guest didn't get written up... she did

turtlesFTW | 5

#2698356 - Friday 17 June 2011 3:31

they were being sarcastic...

Shakato | 3

#6243828 - Thursday 26 March 2015 17:54

I hate you, just thought you should know that

By lizzzie_fml | 0

#583563 - Thursday 24 September 2009 10:05

AN injured person ... it's not hard.

fantasyflamz | 0

#587625 - Saturday 26 September 2009 9:59

Yes. To clear it up for those of you that don't know the rule (like the poster):

"a" and "an" are used depending on the first letter of the next word. It has nothing to do with singular (one) and plural (many) tense.

The rule is to use "an" if the next word has a vowel at the beginning such as "injured." It has nothing to do with singular and plural tenses. Therefore, it would be "an injured guest", "an ice cream cone", "an original idea", etc. whereas "a" would be used for words that start with a consonant like "a party", "a tree", etc.

gntfmlingnow | 12

#2874143 - Tuesday 12 July 2011 11:31

He DID say an

By NeverLetHerGo | 0

#583566 - Thursday 24 September 2009 9:54

Ouuuuchhhh. Seriously.
Life is full of surprises.

By Joecrook | 0

#583576 - Thursday 24 September 2009 10:24

Things like this support all reasons not to give a crap about anyone else. You do something so simple and kind, and you pay for it. I can just see what would happen if someone fell in front of the desk, "I'm sorry ma'am I can't leave my desk, but I can call 911. They will be with you in a few moments".