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Today, at work, we had an extremely rude customer who started cussing at us, and my coworker started cussing back. I jumped on the register to quickly bring down the line, and apologized to everyone for the scene. A secret shopper was in the line and claimed that I was rude. I got written up. FML
That's why I always carry a little notepad and a pen when I go to a store, look around furtively and mumble into my lapel. They think I'm a secret shopper and treat me like a king.
Speak your mind, but please try and be respectful.