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caggybandicoot Say more :
OP here - can't believe this got published?! I immediately phoned my ISP once I'd figured out what happened - I couldn't reconnect the line myself as I can't access the exchange box (and plus I wouldn't trust myself to be fiddling around in there anyway), and my internet has been restored. As for compensation, I should be getting a portion of my bill back as it took them so long to send an engineer out. Thanks everyone!
By caggybandicoot / Saturday 18 June 2016 02:37 / United Kingdom - Torquay
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  PencilTips  |  19

Sorry for my mistake #15, usually in arabic countries we refer to them as electricians or engineers... but if it is to do with phone lines we refer to them as engineers. You learn something everyday ;)

By  caggybandicoot  |  31

OP here - can't believe this got published?! I immediately phoned my ISP once I'd figured out what happened - I couldn't reconnect the line myself as I can't access the exchange box (and plus I wouldn't trust myself to be fiddling around in there anyway), and my internet has been restored. As for compensation, I should be getting a portion of my bill back as it took them so long to send an engineer out. Thanks everyone!

By  jvanevery  |  19

I cannot believe that it's not a regular part of the repair process to check and make sure that the repair you did is working before you leave that kind of error is real easy to make in a phone closet or as you call it an exchange box that's why testing is a normal part of the repair process

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