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By thankyouforcalling - / Monday 1 June 2015 22:46 / United States
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Explain at the start of the call that the phone lines are bad and that if it cuts out that you're not hanging up on them. They'll call back or at the very least not think you're a bitch :)

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Explain at the start of the call that the phone lines are bad and that if it cuts out that you're not hanging up on them. They'll call back or at the very least not think you're a bitch :)

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Better yet: after the explanation, immediately ask for their phone number and call them back after you got disconnected.

By  Jak0p

I understand how that is annoying, but at least you know that it will happen and you can tell your clients at the beginning of a call.

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I know exactly where you're coming from, OP. I take calls for the technical support call center for Apple and it can be difficult positioning to customers if we ever experience issues that may affect the call flow. One thing to keep in mind is that you will have customers who will be understanding of the issues, and then others who look for any reason to be upset. As long as you're focused on helping your customer and let them know what's going on, you should be golden.

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You're not going to be a rude bitch with the right explanation about that phone problem. Your clients will understand.

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