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FML - The follow-up

Today, I moved fifteen stacks of bricks from our store to a customer's van. After I made all that effort, he decided he didn't like the colour of the bricks after all, and demanded a full refund. FML

starflares Say more :
Thanks guys, I just sent him to the manager and he had to pay me +$30 to have the colors switched out, so not all that mad.
By starflares - / Thursday 3 July 2014 19:49 / Denmark - Yaound
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By  cakefete2  |  29

It's better to be like, "A refund? No problem. Just be sure you have your receipt when YOU return the bricks. Oh, and please be sure they're in original packaging."

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  cakefete2  |  29

It's better to be like, "A refund? No problem. Just be sure you have your receipt when YOU return the bricks. Oh, and please be sure they're in original packaging."

By  arrow007archer  |  19

why does the colour of the bricks even matter?

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  badluckalex  |  23

the house MUST be funxway! absolutely no clue how to spell that word..

By  jazzy_123  |  20

that's when you say "good luck putting em back".. OK jk don't actually say that. That person is an asshole and we all hate customers like that! it's like when someone places a big order at my job and end up saying they don't want it anymore *sigh*

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  imyy  |  20

Can't you just say store policy is for them to bring them INTO the store themselves (due to liability concerns with employees hurting their backs etc.)? And direct him to where he should stack them...

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  kingdomgirl94  |  27

If its anywhere like Home Depot or Rona then there are employees called lot associates who's job it is to lift heavy things and load customers cars for them with whatever they buy.

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  killthedead  |  13

I know what to say to OP. It really sucks, but It's called work! It will happen again. Take the bricks back and load the the Next 15 stacks. Then say Thanks for helping me earn my paycheck and help the Next customer.

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