Work, Customers and Awkward: Hold the line

Hold the line

By Anonymous - 06/07/2020 08:02

Today, I discovered that my work's new phone system automatically takes people off hold the very second you pick up the phone. I discovered this after picking up the phone and complaining to my workmates about the annoying customer I had on the line for a full minute, all while he listened. FML

I agree, your life sucks 530

You deserved it 2 576

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Same thing different taste

By Broguy - 06/07/2011 02:20 - Canada

Today, I called my phone company to get some answers about my phone bill. I was okay with being put on hold. In fact, I was on hold for so long, that the music stopped playing. When someone finally answered they told me to call back tomorrow. All my phones disconnected an hour later. FML

I agree, your life sucks 37 157

You deserved it 2 941

By Anonymous - 07/02/2011 21:14 - United Kingdom

Today, I was on the phone to a guy I really like from work. We'd been talking for about 2 minutes, when he said he was getting another call, and put me on hold. I was so excited to be on the phone with him, it took me a whole 15 minutes to realise he had actually just hung up on me. FML

I agree, your life sucks 34 273

You deserved it 7 390

By YouBossturd - 10/11/2015 15:17 - United States - Washington

Today, I found out that my immediate supervisor had modified my phone in the priority order at our call center. As a result, any calls that came in during the night shift would be routed to my phone first, so that he can play games on his phone uninterrupted. It's been a whole year. FML

I agree, your life sucks 24 203

You deserved it 1 777

We all hate cold callers

By Adrian - 03/02/2022 14:01

Today, while working at my call center, I took a phone call. The guy on the other line just yelled "FUCK YOU!" twice at the top of his lungs before hanging up on me. But of course, the phone agent is always at fault. FML

I agree, your life sucks 831

You deserved it 148

By gotta euthanize em all - 29/11/2014 19:45 - Canada

Today, while at work, I had to spend an hour and a half on the phone, listening to an old lady relive her entire day in excruciating detail. We're not allowed to hang up on customers, and she was extremely quick to dismiss all my attempts to steer the call back on topic. FML

I agree, your life sucks 32 986

You deserved it 3 707

By suspended - 09/08/2014 00:16 - Australia

Today, while I was working customer support, a lady hung up on me mid-sentence, and I trailed off, saying, "…aaannnddd you hung up on me like a bitch." Turned out she was still on the line and had just accidentally hit mute. FML

I agree, your life sucks 26 627

You deserved it 41 234

Gotcha!

By Anonymous - 08/05/2014 03:57 - United States - State College

Today, while at work as a telemarketer, I called a customer on his home phone. Once I was connected, an automated voice said, "To speak with a customer, please press 1." Confused, I pressed one. I then heard loud laughter followed by, "Oh my god! What a dumbass!" before they hung up. FML

I agree, your life sucks 42 294

You deserved it 23 120

Mambo Number 5

By Anonymous - 12/07/2022 18:00

Today, having been on hold on the phone for several minutes, I felt the need to release a fart. Just as I started my release, they picked up. They definitely heard. FML

I agree, your life sucks 720

You deserved it 235

By stuff - 16/08/2009 04:36 - United States

Today, I was calling my cable company to tell me how to fix my internet. I stayed on hold for almost half an hour, and then when someone finally picked up, my phone died. FML

I agree, your life sucks 43 665

You deserved it 6 314

By ring-a-ding-ding - 06/12/2014 05:18 - United States - Sparks

Today, at work, due to a mix up, I had to call an answering service. I am also from an answering service. We got the problem fixed but I couldn't hang up due to company policy. She couldn't hang up either. We both had to get our supervisors for permission to hang up. FML

I agree, your life sucks 37 187

You deserved it 3 583

sickerthanyou 13

Monday 6 July 2020 13:49

Well, customers ARE annoying.

ojoRojo 27

Monday 6 July 2020 16:26

Always be careful with new systems. Technology can’t be trusted.

Comments

sickerthanyou 13

Monday 6 July 2020 13:49

Well, customers ARE annoying.

bloopaloop 27

Monday 6 July 2020 14:27

Customers give you money to keep your business going, feed your family, and have fun in your off time. They’re the best!

RichardPencil 30

Monday 6 July 2020 15:42

That'll teach home! I'm sure he'll become a less annoying customer now that you put him in his place!

JasonThorn 19

Thursday 9 July 2020 13:52

If you're going to troll, at least proofread. We expect STANDARDS from our trolls here.

ojoRojo 27

Monday 6 July 2020 16:26

Always be careful with new systems. Technology can’t be trusted.

lifeis4me 20

Tuesday 7 July 2020 4:07

Disliking customers is normal. Your only mistake here was that you didn’t want until the call was completely done to say what you wanted to say. You always have to play it safe