Today, my supervisor was in a leadership meeting pulling random calls for quality. Mine was chosen. He got excited and told them my stats and how I put him to shame with how I drive my team, that I'm the best and this call is going to be amazing. I was then written up for arguing with a customer. FML
Collection
Fall
Dead leaves, the first cold of the season and an umbrella flipped inside out: fall, the season of grace.
Today, I was working when I delivered the standard "Hello, how are you?" to a customer. He took the opportunity to tell me about his deceased wife, his estranged children, and his anal tearing. After a while, I tried to help someone else, and he complained to my manager. I was written up. FML
Today, I got written up for insulting a customer last week, who then rang up to complain about my bad attitude. I was on vacation all last week. My boss doesn't believe me. FML
Today, my assistant manager was arguing with a customer. I interjected letting the customer know that "we want everything to be copacetic." After the customer left, I received a write up for using "big words." FML
Today, my boss was angry at me because I had filed a complaint about him refusing to change our phone service to something more reliable. Later, a customer called him and said I had hung up on him. I got fired. I didn't hang up on the customer, the phone service just dropped the call. FML
Today, I was fired for following my supervisor's directions. That is to say, I was told to take away contacts from our team to avoid metric drops. The client caught us both, and my supervisor simply threw me under the bus. FML
Today, at work, I took a call from an angry customer. After listening to his problem and fully explaining how we could fix it, he called me a stupid girl and said I need more training as I obviously know nothing about my job. I'm the company training coordinator. FML
Today, at work, we had an extremely rude customer who started cussing at us, and my coworker started cussing back. I jumped on the register to quickly bring down the line, and apologized to everyone for the scene. A secret shopper was in the line and claimed that I was rude. I got written up. FML
Today, I had my performance review at work. Under the "oral communication" category my boss wrote that I "act like an asshole." FML
Today, I was given my marching orders because I corrected my supervisor on something he was actually doing wrong. It seems I deserve this for "not learning to obey my immediate superiors." FML
Today, while I was stuck in traffic, I got a nasty call from my boss, demanding to know why I hadn't set up a demo site for a client. I'd never gotten the request, and even if I had, I couldn't do it because I was in traffic. The exchange humiliated him on a conference call with the client, so he wrote me up out of spite. FML
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Top comments
HokieJ 10
Yeah, in all my years of customer service, arguing with a customer was never a recommended solution even when the customer was wrong. Trust me I've ran into a ton of customers that were wrong!
evilplatypus 39
The customer is often wrong and usually an idiot.
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Comments (7)
bigredmonkeybutt 30
So, don’t argue with the customer.
HokieJ 10
Yeah, in all my years of customer service, arguing with a customer was never a recommended solution even when the customer was wrong. Trust me I've ran into a ton of customers that were wrong!
ThatOneLonelyAsian 31
the customer is always right!
Sady_Ct 38
Until they are wrong. I used to work in customer service, I left after being accused of racism and theft by a customer at the place I work, on a day where was on holidays in another state.
evilplatypus 39
The customer is often wrong and usually an idiot.
Mungolikecandy 19
Customers are often wrong and will make accusations etc. in an attempt to con some free goods or whatever. The key is how you deal with them which if the person above is so experienced then they should know never to argue with them.
ojosRojos 28
Why isn’t this getting more YDI’s? If you work on phones, you know that your calls can and will be monitored for quality assurance. No matter what the customer says, it’s your job to remain calm and professional.