Today, I got yelled at by a customer while working at a bank call center. He was furious I apologized for a mistake that someone else had made. I again apologized for apologizing. FML
Collection
Halloween
A failed costume, stolen candy and a very real scare: Halloween, the one night when fear is allowed.
Today, I got yelled at for providing horrible customer service, in a store I don't even work for. FML
Today, I was sitting in the break room when my boss came in and yelled at me about a mistake. Because I've worked in customer service for years, I instinctively responded with, "I'm terribly sorry to hear that, sir. I hope you'll still consider us in the future." FML
Today, I got yelled at by a customer for saving them money. FML
Today, while working at my call center, I took a phone call. The guy on the other line just yelled "FUCK YOU!" twice at the top of his lungs before hanging up on me. But of course, the phone agent is always at fault. FML
Today, I got yelled at by a customer for refusing to give a found credit card to a woman it didn't belong to. FML
Today, at work, I had a customer accuse me of taking the giftcard I had issued her for her return, after spending 15 minutes trying to fix her screwed up transaction. She began to yell, and follow me around the store. Security had to intervene and I had to be locked in an office until she left. FML
Today, a guy at work yelled at me for being incompetent when he got frustrated because I couldn't immediately solve his problem. After we got it worked out, he apologized for overreacting and said I didn't deserve his reaction. I'm so accustomed to being treated like dirt that I started crying. FML
Today, at work, we had an extremely rude customer who started cussing at us, and my coworker started cussing back. I jumped on the register to quickly bring down the line, and apologized to everyone for the scene. A secret shopper was in the line and claimed that I was rude. I got written up. FML
Today, I was at work, stocking shelves. A customer got mad because I was in the way of her "shopping time" and knocked down all the work I had done. FML
Today, while at work, a customer refused to speak louder, despite me asking her to do it several times. As a result, I took her order incorrectly. The customer then finally decided to raise her voice, but only to yell at me about my poor listening skills. FML
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Top comments
Adam5858 17
Well atleast you are nice enough to apologise
noisyboy4000 23
Sometimes you just can't win
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Comments (57)
Adam5858 17
Well atleast you are nice enough to apologise
ironmany_fml 23
or maybe just a Canadian
Adam5858 17
Maybe
underthesea12 24
Never apologize
WinterBlue42 22
When you work any type of customer service job, you are required to apologize for anything, and everything. :P
pjsr 33
I'm sorry, OP! Oops, sorry for apologizing - my bad! No, I'm sorry, it's actually not 'my bad', but still I'm sorry. Sorry about that!
Respect101 17
Whoever down voted #27 is not very smart, in the customer service field, you could possibly lose your job if you don't apologize and fix a mistake whether it was your mistake or not. It may suck, but it's the rules.
sythe511 28
compulsive apology?
coried91 28
I'm like that now ever since my ex would get on my case about not saying it enough. Now I say it way too much but it's just out of habit. I can sympathize with OP if that's why she said it again even though that's what pissed the person off.
Demig0d6 14
Sorry, op
Hiimhaileypotter 53
I'm like this... Is compulsive apology actually a real thing? Because I apologize constantly. I'd like to stop, it's rather annoying...
kuzzy00 22
I feel OP's pain. Working at a call centre usually involves "empathy and ownership" What OP is doing is: 1) Empathising for the other colleagues mistake and the burden it had on the customer... 2) Owning the situation and making it his own... This is all very common practise. If he told the customer "my colleague is an idiot" the customer feels like the rep is white-knighting and arrogant. It also makes the rep's branding in a corporate environment dampened by not "behaving like a team"
noisyboy4000 23
Sometimes you just can't win
JJ_86 22
Some customers are such a bitch. But hey, **** their life for having to vent off the anger to people whom they know won't talk back because of restraints.
slayertack 19
Hey not your fault. He needs to get the stick out of his ass.
Zestus 19
sorry eh?
ryanthecheeseguy 18
If you're implying he's Canadian, he's from the US.
SystemofaBlink41 27
Judging from how furious he got from you saying sorry once, he must've physically exploded on the last one, huh?
JellyBalls 18
Why so furious?
noobienick 19
Don't you just love working with people!
noobienick 19
?*
m1e0l 12
Just ignore him. Some people don't know what they want or how to treat people to get it.
DomiLove 26
Since she has to answer phones, ignoring him wouldn't be the best idea.
m1e0l 12
I mean ignore the rude comments he made not the customer himself.
enddmd 27
Were you standing between two of your ex-boyfriends, by any chances?
AlwaysWatching 27
OP was the person at the desk not the person standing in line.