Today, a lady asked for a refund for a taco kit because inside the box was just tortillas, seasoning and sauce. When I pointed out the text in small letters that she had to provide her own ingredients, she told my manager I disrespected her by making her feel stupid. I was written up. FML
Collection
Fall
Dead leaves, the first cold of the season and an umbrella flipped inside out: fall, the season of grace.
Today, I was verbally harassed by a customer because I wouldn’t give her special treatment after her meal was incorrect. I offered her a refund and a coupon for a free meal, which she refused before calling me a stupid kid who wouldn’t do anything to help her. FML
Today, a customer asked a question I couldn’t answer. I asked if she would wait while I consulted someone else, but she spat in my face and stormed off. My manager saw, wrote me up for refusing to help, and gave the woman a gift card for her troubles. FML
Today, a customer asked me if we serve spaghetti. She then asked for a manager because I was giving her a weird look, laughing softly when telling her yes, and apparently making her feel stupid. My manager wrote me up. I work at the Old Spaghetti Factory. FML
Today, I was reduced to tears and called a "useless fat bitch" by a customer I was serving. She didn’t realize that the steak fajitas she’d ordered had steak in them. She said she was a vegetarian. She failed to mention it, but apparently it was "my fault" because I “should have known." FML
Today, at work, I refused a customer a refund because there was nothing wrong with the item, and she didn't have the packaging. I then watched as she and her son rummaged through a public bin for the packaging. When I refused her again, she called me a "fucking idiot". FML
Today, I had to explain to a customer that I couldn't give her a cash refund on a card transaction. She bought the item, and within 5 minutes returned it, demanding a refund. It takes 2 business days for the refund to process. She saw fit to throw an epic tantrum, and I was written up for “upsetting the customer.” FML
Today, a customer yelled at me so furiously that she sprayed my face with spittle. I had to stand there, smiling and politely explaining that I needed to see a receipt before I could give her a refund. When she finally gave up and left, my boss bitched me out for "provoking the customer". FML
Today, at work a lady asked for a burrito, large coke, and hot sauce. While repeating back the order, the words got stuck and I accidentally said large cock. I got written up for being inappropriate. FML
Today, I had a formal complaint filed against me for being outrageously rude to a customer. All I did was tell a customer that she couldn't use food stamps at the movie theater. FML
Today, at work, we had an extremely rude customer who started cussing at us, and my coworker started cussing back. I jumped on the register to quickly bring down the line, and apologized to everyone for the scene. A secret shopper was in the line and claimed that I was rude. I got written up. FML
Feel like sharing it with the other FML users?
Thanks, your FML was submitted, and will appear in the moderation queue soon!
Top comments
RichardPencil 32
All you had to do was to calmly explain to the manager and the lady that you didn't make her feel stupid, she IS stupid. That would have fixed everything, I'd bet.
Brightside86 31
This is something that is kind of tricky about conflict resolution. Generally you want to try and let the other person off the hook and establish that you are on the same team working towards a resolution. This sort of thing will happen throughout your life and putting someone in a defensive position is counter productive.
Add a comment · Reply to
You must be logged in to be able to post comments!
Comments (5)
RichardPencil 32
All you had to do was to calmly explain to the manager and the lady that you didn't make her feel stupid, she IS stupid. That would have fixed everything, I'd bet.
princess_stabitty 20
You know what, OP? You kinda deserved that for being so naive to think a manager would actually be on your side.
Brightside86 31
This is something that is kind of tricky about conflict resolution. Generally you want to try and let the other person off the hook and establish that you are on the same team working towards a resolution. This sort of thing will happen throughout your life and putting someone in a defensive position is counter productive.
Wadlaen 24
Well, from the facts provided I get the impression that she actually was pretty stupid... And, that you did what would be expected from you in the situation.
aribanks 12
You probably said is sarcastically and dismissively with a mild smirk or look of irritation on your face.