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LimeyGoodteeth tells us more.

I am the original poster. It was an adult ESOL class. School policy - strictly adhered to - is that students can't be admitted if they are more than 5 minutes late and all students know this. Lateness is disruptive and disrespectful to other students. We all eventually had the cake later anyway!

dragonlady1406 tells us more.

dragonlady1406 0

For the record I work Night Audit, it was 5:50am. The poor man requested a 6:45am wake up call so he could attend his conference. There was no one else available to help the guest. During training two months ago I'd been told 'Customer Service' was 'everything'. Strangely I thought I was doing the right thing. Especially considering one of my official duties is to leave the desk to deliver folio's (bill's) to be placed under the doors of departing guests. As for the 'grammar police' I said 'a injured guest' rather than 'an injured guest' to indicate an individual person, rather than imply I had multiple injured people staying at the hotel were I work.