Today, I tried canceling my internet service. The lady on the phone had me on hold for half an hour when, all of a sudden, the call dropped. When I tried phoning back, I was informed that they closed half an hour earlier. FML
jellythecutie tells us more.
Hey guys OP here and FINALLY got an fml published! Phoned them again yesterday at a more appropriate time and they just told me due to high emergency volume to phone tomorrow (as in today). If they don't cancel it today, I will go ape shit as they're still billing me :) thanks everyone!
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Top comments
Dark_Cecilia 20
Well... That's one way of keeping you from cancelling.
devans00 14
The customer did nothing wrong for calling during business hours. The company has poor customer service for treating paying customers so badly.
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Comments (20)
goodread2200 10
I had to go to the telecommunications ombudsmen to get my old phone provider to finally cancel my account. It was in credit, they illegally charged me for using the service I hadn't touched for years, mostly refunded it when I complained but kept sending me invoices. I contacted the ombudsmen and within a week they had me on the phone cancelling the account. They refunded the amount... and then sent me another invoice. I tried to tell them that it's not normal for companies to send invoices to ex-customers. This has been going on for years.
Cali 57
That's insane! Do you still get bills from them to this day?
jellythecutie 24
I hope that doesn't happen to me after I FINALLY get cancelled.. else I... well, that's a topic I won't publicly discuss :) also, why does it say this fml was published by a female when I, the op, am 100% certain I have male organs? :o
Cali 57
Fixed! ☺︎