Today, after trying for several days to change some details on the social security website, I got fed up and called them. I waited nearly two hours on hold, and when I finally got through, the guy on the other end just told me to reboot my computer and try again, then hung up on me. FML
Collection
Halloween
A failed costume, stolen candy and a very real scare: Halloween, the one night when fear is allowed.
Today, I waited on hold with an undisclosed government office for nearly two and a half hours, sitting through 45 minutes of Terms and Conditions, only for the clerk to finally answer, say “Hello” once, and then hang up on me before I could even respond. FML
Today, I was calling my cable company to tell me how to fix my internet. I stayed on hold for almost half an hour, and then when someone finally picked up, my phone died. FML
Today, I called Tech Support because the computer program wouldn't let me open files for my online classes. After an hour, and being walked through the downloading process multiple times. There was a pause and he said, "You're a fucking idiot." and hung up. It still won't work. FML
Today, I called the crisis helpline, and because my connection was cutting in and out for a moment, they hung up on me. When I called back, it was shift change, so they hung up again. FML
Today, due to technical problems, I had to call the company's IT-support as my computer went totally haywire. I explained via phone that I couldn't access anything. The support then tried contacting me by e-mail and got upset with me when I didn't answer. FML
Today, I phoned up my bank's customer service department. I waited eleven minutes on hold with the lovely music, and when a woman finally picked up, I ran out of phone credit. FML
Today, I called the suicide hotline after two months of recurring thoughts. I got put on hold by their machine, then was on call with someone who barely spoke English, got transferred to another building, so I was put on hold again, and finally got hung up on. I was already feeling pretty worthless, so thanks guys. FML
Today, and for the umpteenth time, my cellphone customer service told me that I have to talk to the FCC due to a screwup on both sides in my cellphone plan. The thing is, I can't get around their stupid automated system, 0 is disabled and I don't want to brute force the 20 other numbers to find a living, breathing human. FML
Today, I spent half an hour on the phone with four departments at my college due to a mistake on my tuition bill. The last guy I talked to told me to call the financial aid office and hung up before I could respond. That was the first office I called. FML
Today, I called the DMV. The automated voice said, “Your expected wait time is… 7 hours.” I waited. When I finally got through, the human redirected me to a chatbot. The chatbot crashed. FML
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Top comments
Kyuzomi 12
Thats the first thing people tell you when something is wrong with technology. "Have you tried turning it on or off?"
Bulldozer36 21
Ahh, gotta love the well oiled machine that is the US government.
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Comments (73)
blancoing 14
isn't tech support magical
buckeyed 20
Fed up with the fed...eral government. I don't know. But clearly we need some better tech support with the government...though, it does explain a lot.
leary96 15
She brings up a valid point. Does anyone remember the shit show that was the launch of the Obama care website.
Trin_Tran 26
If it gets worse try googling it to see if anything helpful comes up .
catsie_fml 14
People are rude these days...sorry you wasted your time :(
smokecloud_ 37
They are and it sucks. :( I've been in food/customer service for 11 years and ALWAYS try to be polite and it frustrates me when those people are rude. I know your job sucks and you deal with assholes everyday, but is it so hard to be nice to us pleasant ones?
Schiffy 18
"Yes, I'm having trouble with your website." "Did you try turning it off and back on again?"
wvcheesehead 13
I was thinking maybe it was Roy on the phone..
spiritfang11237 16
..."so you want me to turn off your website and turn it back on again? ok. let's see if that works." suddenly some hacker shuts down the website and later restarts it with a few modifications stating, "Fixed?" all over the website.
worldclassrager 41
Did it work?
ChristopherM_fml 16
Try holding shift and then clicking refresh on your browser.
awilliams44 9
did it work?
Meanmommy02 11
I've been going through the same thing
leary96 15
In situations like this there are a lot of private resources to use that are much more concise than the governments.